I just want to shoutout a customer service rep, Jojo that was very nice and went above and beyond. It was our first time booking after applying for the Jetblue card. She was superhelpful, explained our benefits and helped us on the way. I cant explain how impressed I was with her service. Jojo, I hope management puts you in a position (if you're not already there) to bring everyone's customer service to your level. Thank you again. A+ service.

Smooth travels are often a desired aspect of international flights. Finding reasonable fares for these journeys can be a true advantage. Experiencing turbulence can certainly add a layer of anxiety to the trip. Arriving on time, as scheduled, helps alleviate some travel stress. Hopefully, the destination offers a relaxing environment to unwind. Pleasant journeys contribute to overall positive travel memories. Focusing on the positive aspects of the trip can enhance the overall experience. May your future travels be filled with calm skies and timely arrivals.

Missed my flight and Shana White at the help desk and her supervisor Pascal Rivera from FLL airport were both very understanding, helpful, and accommodating! Pascal went out of his way to find me an earlier flight. Very appreciative of their quality of services.

JetBlue Stranded 70 Kids Before Camp – Horrific I’ve never flown JetBlue and never planned to. The only reason I booked this time was because my daughter was on a group flight that needed all the kids on the same plane. Otherwise, I’ve always avoided JetBlue, and as it turns out, I was right! JetBlue abruptly canceled Flight 302 (FLL to JFK) at 1 AM for a 6 AM departure. This was a planned group flight for 70 preteens and teens heading to camp, requiring months of coordination, chaperones, and transport. There was no weather or airport issue. Other flights left on time. A few, including my daughter, found seats on another airline an hour later, but most kids weren’t as lucky. They struggled all night and into the next day, arriving at camp at unearthly hours. Families had to pay 5–10 times the original ticket price for last-minute flights, arrange private transport, and find separate chaperones because everyone was split across flights. It was chaotic, stressful, and financially draining. It was impossible to reach anyone at JetBlue for hours, leaving families on their own to get dozens of kids to camp safely. This was a $240 one-way ticket before luggage fees. At that price, customers deserve basic service and accountability. JetBlue knew this was a group booking and showed zero care for the hardship caused. Many believe there was discrimination, as the group was Jewish. JetBlue offered no apology, rebooking help, vouchers, or support. Those who canceled for a “full refund” haven’t received confirmations or refunds. I never received an email acknowledging mine. Last week, my son flew United. A small miscommunication occurred, and United still issued a courtesy voucher. That is customer service. JetBlue, on the other hand, failed at even the basics. I will never book JetBlue again and will discourage others from doing so.

I used to love jetblue since I was a little kid they always had good service but now there customer service is horrible. made me miss my flight cause they only had 2 people working at the check in desk. delayed flights back to back. i never want to get in a jetblue plane agian 0 stars