Delivery was scheduled between 10:00 am and 2:00 pm, representative said they would call when they were on their way. They showed up at 2:00, never called. They dropped a heavy box on one of my landscaping plants and broke it. I paid for white glove delivery. They must have dropped one of my pieces of furniture because I noticed it was off balance and found the broken piece by my front step. Delivery guys were clowns. Find a different delivery service if you can.

Delivery was scheduled between 10:00 am and 2:00 pm, representative said they would call when they were on their way. They showed up at 2:00, never called. They dropped a heavy box on one of my landscaping plants and broke it. I paid for white glove delivery. They must have dropped one of my pieces of furniture because I noticed it was off balance and found the broken piece by my front step. Delivery guys were clowns. Find a different delivery service if you can.

Delivery was scheduled between 10:00 am and 2:00 pm, representative said they would call when they were on their way. They showed up at 2:00, never called. They dropped a heavy box on one of my landscaping plants and broke it. I paid for white glove delivery. They must have dropped one of my pieces of furniture because I noticed it was off balance and found the broken piece by my front step. Delivery guys were clowns. Find a different delivery service if you can.

All these bad reviews made me worried, but I didn't have any dramatic issues. I ordered a modular couch 11/14 and it came today 11/29, as expected based on the 'appointment' on the email and I called earlier today to confirm. The only issue was originally some of the couch was supposed to be delivered last week and it didn't come that day so I called and i got to talk someone very quickly who said I could have my whole couch delivered 11/29 which worked out. Another issue was that when I checked my tracking it said one shipment was lost for some reason which made me nervous since the item is out of stock but I received it all today. Overall a decent experience, especially compared to these horror stories. The people on the phone were nice and the delivery person put everything my garage like I asked.

All these bad reviews made me worried, but I didn't have any dramatic issues. I ordered a modular couch 11/14 and it came today 11/29, as expected based on the 'appointment' on the email and I called earlier today to confirm. The only issue was originally some of the couch was supposed to be delivered last week and it didn't come that day so I called and i got to talk someone very quickly who said I could have my whole couch delivered 11/29 which worked out. Another issue was that when I checked my tracking it said one shipment was lost for some reason which made me nervous since the item is out of stock but I received it all today. Overall a decent experience, especially compared to these horror stories. The people on the phone were nice and the delivery person put everything my garage like I asked.

All these bad reviews made me worried, but I didn't have any dramatic issues. I ordered a modular couch 11/14 and it came today 11/29, as expected based on the 'appointment' on the email and I called earlier today to confirm. The only issue was originally some of the couch was supposed to be delivered last week and it didn't come that day so I called and i got to talk someone very quickly who said I could have my whole couch delivered 11/29 which worked out. Another issue was that when I checked my tracking it said one shipment was lost for some reason which made me nervous since the item is out of stock but I received it all today. Overall a decent experience, especially compared to these horror stories. The people on the phone were nice and the delivery person put everything my garage like I asked.

Had an Amazon delivery scheduled to be dropped off between 3:00 and 7:00 pm. Got home at 2:00 pm only to see that the items had already been delivered. There was also supposed to be a signature required at delivery, yet there was none. Not the biggest of problems, but still noteworthy that the scheduled delivery times mean nothing to them.

Had an Amazon delivery scheduled to be dropped off between 3:00 and 7:00 pm. Got home at 2:00 pm only to see that the items had already been delivered. There was also supposed to be a signature required at delivery, yet there was none. Not the biggest of problems, but still noteworthy that the scheduled delivery times mean nothing to them.

Had an Amazon delivery scheduled to be dropped off between 3:00 and 7:00 pm. Got home at 2:00 pm only to see that the items had already been delivered. There was also supposed to be a signature required at delivery, yet there was none. Not the biggest of problems, but still noteworthy that the scheduled delivery times mean nothing to them.

Ordered a bathroom vanity through Lowe's and the solo delivery driver dropped the vanity on a snowy icy day but didn't say anything to us. Several days later after our flooring was installed we opened the box only to have a cracked sink. Our adult daughter who was home said she saw the delivery driver drop the box. One guy to deliver a single sink vanity???? Lowe's returned that vanity and we ordered a second one on March 11th with scheduled delivery March 21st per Pilot tracking. We were never contacted to set up delivery arrangements. The vanity arrived in our hometown on March 19th and per tracking history customer refused delivery on March 20th. I contacted pilot myself to find out why and was told they made a decision to not deliver. Since I'm the paying customer I demanded pictures. TJ is not customer friendly at all and should not be taking calls. As the paying customer I should have been at least notified by pilot

Ordered a bathroom vanity through Lowe's and the solo delivery driver dropped the vanity on a snowy icy day but didn't say anything to us. Several days later after our flooring was installed we opened the box only to have a cracked sink. Our adult daughter who was home said she saw the delivery driver drop the box. One guy to deliver a single sink vanity???? Lowe's returned that vanity and we ordered a second one on March 11th with scheduled delivery March 21st per Pilot tracking. We were never contacted to set up delivery arrangements. The vanity arrived in our hometown on March 19th and per tracking history customer refused delivery on March 20th. I contacted pilot myself to find out why and was told they made a decision to not deliver. Since I'm the paying customer I demanded pictures. TJ is not customer friendly at all and should not be taking calls. As the paying customer I should have been at least notified by pilot

Ordered a bathroom vanity through Lowe's and the solo delivery driver dropped the vanity on a snowy icy day but didn't say anything to us. Several days later after our flooring was installed we opened the box only to have a cracked sink. Our adult daughter who was home said she saw the delivery driver drop the box. One guy to deliver a single sink vanity???? Lowe's returned that vanity and we ordered a second one on March 11th with scheduled delivery March 21st per Pilot tracking. We were never contacted to set up delivery arrangements. The vanity arrived in our hometown on March 19th and per tracking history customer refused delivery on March 20th. I contacted pilot myself to find out why and was told they made a decision to not deliver. Since I'm the paying customer I demanded pictures. TJ is not customer friendly at all and should not be taking calls. As the paying customer I should have been at least notified by pilot

Ordered a bathroom vanity through Lowe's and the solo delivery driver dropped the vanity on a snowy icy day but didn't say anything to us. Several days later after our flooring was installed we opened the box only to have a cracked sink. Our adult daughter who was home said she saw the delivery driver drop the box. One guy to deliver a single sink vanity???? Lowe's returned that vanity and we ordered a second one on March 11th with scheduled delivery March 21st per Pilot tracking. We were never contacted to set up delivery arrangements. The vanity arrived in our hometown on March 19th and per tracking history customer refused delivery on March 20th. I contacted pilot myself to find out why and was told they made a decision to not deliver. Since I'm the paying customer I demanded pictures. TJ is not customer friendly at all and should not be taking calls. As the paying customer I should have been at least notified by pilot

Ordered a bathroom vanity through Lowe's and the solo delivery driver dropped the vanity on a snowy icy day but didn't say anything to us. Several days later after our flooring was installed we opened the box only to have a cracked sink. Our adult daughter who was home said she saw the delivery driver drop the box. One guy to deliver a single sink vanity???? Lowe's returned that vanity and we ordered a second one on March 11th with scheduled delivery March 21st per Pilot tracking. We were never contacted to set up delivery arrangements. The vanity arrived in our hometown on March 19th and per tracking history customer refused delivery on March 20th. I contacted pilot myself to find out why and was told they made a decision to not deliver. Since I'm the paying customer I demanded pictures. TJ is not customer friendly at all and should not be taking calls. As the paying customer I should have been at least notified by pilot

Ordered a playground set for Christmas for my 16 month old. Firstly, Walmart completely messed up my order and sent it back before I could even pick it then I had to have it delivered from the distribution center because there weren’t anymore in the area. Except now the only date was the day AFTER Christmas. And unfortunately they use this awful company. I’ve tried to call 3 times to schedule this delivery to make sure I get it on the promised date. Each time I’ve been on hold for 30 minutes before it sends you to a voicemail with no callback. I just want to make sure my son will get his Christmas present without anymore problems.

Ordered a playground set for Christmas for my 16 month old. Firstly, Walmart completely messed up my order and sent it back before I could even pick it then I had to have it delivered from the distribution center because there weren’t anymore in the area. Except now the only date was the day AFTER Christmas. And unfortunately they use this awful company. I’ve tried to call 3 times to schedule this delivery to make sure I get it on the promised date. Each time I’ve been on hold for 30 minutes before it sends you to a voicemail with no callback. I just want to make sure my son will get his Christmas present without anymore problems.

Ordered a playground set for Christmas for my 16 month old. Firstly, Walmart completely messed up my order and sent it back before I could even pick it then I had to have it delivered from the distribution center because there weren’t anymore in the area. Except now the only date was the day AFTER Christmas. And unfortunately they use this awful company. I’ve tried to call 3 times to schedule this delivery to make sure I get it on the promised date. Each time I’ve been on hold for 30 minutes before it sends you to a voicemail with no callback. I just want to make sure my son will get his Christmas present without anymore problems.

Ordered a playground set for Christmas for my 16 month old. Firstly, Walmart completely messed up my order and sent it back before I could even pick it then I had to have it delivered from the distribution center because there weren’t anymore in the area. Except now the only date was the day AFTER Christmas. And unfortunately they use this awful company. I’ve tried to call 3 times to schedule this delivery to make sure I get it on the promised date. Each time I’ve been on hold for 30 minutes before it sends you to a voicemail with no callback. I just want to make sure my son will get his Christmas present without anymore problems.

Ordered a playground set for Christmas for my 16 month old. Firstly, Walmart completely messed up my order and sent it back before I could even pick it then I had to have it delivered from the distribution center because there weren’t anymore in the area. Except now the only date was the day AFTER Christmas. And unfortunately they use this awful company. I’ve tried to call 3 times to schedule this delivery to make sure I get it on the promised date. Each time I’ve been on hold for 30 minutes before it sends you to a voicemail with no callback. I just want to make sure my son will get his Christmas present without anymore problems.