Sometimes men are more comprehensive than women, I was coming from Orlando to Boston and I asked the attendant at the gate if I could change my seat I had a toddler, to either isle or window cuz I was in the middle, and he did with no extra charge. The one from Boston to Orlando today @ 1:40pm the girl didn’t help me at all, she rudely replied no I have to charge you I was like sure I’ll pay for it and then she was like unfortunately I can’t because there are passengers that need a seat. Mind I still see the seat available. And she didn’t want to help. I guess it’s just Boston has rude customer service.

Absolutely the worst. 4 different gates in 2 hours. DO NOT JUST SIT AT THE GATE THEY TELL YOU. Ask approximately every 5 min if you are at the right gate. Employees in Boston want to help but they don’t know what’s happening so they tell you to just keep checking?!?!? If I could give them a zero I would. Got a text flight was delayed 4 hours. JetBlue desk said 30min. 10 minutes later app updates and says 1hr10min delay. I have 4 different boarding passes. Each one has different times and gates for the same flight…..insane.

DO NOT FLY JETBLUE. If i could give 0 stars, I would. They wouldn't let anyone sit in the exit row since it costed an additional charge for the leg room. If the events of an emergency were to happen, nobody would be able to help us. They wouldn't even let an former US military member sit there. We're about to take off, hope we don't crash and need the exit row.

I don’t like giving one-star reviews, but I had a connection through Boston, and they sent me to the wrong gate. I received a text message for a different gate than what the monitor showed. I ran over there only to see a different flight at that gate. I finally found out they had delayed my flight. After waiting a few hours and boarding the plane, we were about to push back when they announced that the destination airport was closed and had us all deplane. We then received a text that we would fly out at 4:30 am and were told to stay at the airport to avoid issues with security. I tried to get some sleep and woke up to a text that the flight was delayed again until later in the morning. I could have gone to a hotel if they had just been upfront about the departure time. No clarity from JetBlue.

Ok, all you people understand this is Jet Blue's maintenance facility. Last I checked all they do is fix and maintain aircraft. They must be doing good because I haven't heard of any problems....😜