This review is more so about Southwest Philadelphia terminal than the airline itself. I am from Philadelphia want to raise however I have been living in Atlanta for the past 16 years. Recently I went home for a funeral and on the way back home I had to encounter Southwest ticket gate. I checked my bag in as usual and ask for handicap assistance. The gate agent at check-in was just blah. I don't even think she gave me eye contact. I remember standing in the line and her saying next but I really don't remember eye contact. She just went through the motions didn't look up and eventually called another agent from handicap to come get me. I know it's hard working with the public but I really believe that it could have been better. I don't know if that's just a Philly type attitude to have and it's normal to them but to anyone else outside of Philadelphia it's not normal. I recognize it because I used to be that person. Until I moved away from home I didn't realize that our disposition comes off as rude even when you don't intend to be rude it just comes off that way. The wheelchair agent who came and got me was actually very nice and engaging. It was totally different. However it changed again once I got to the gate. There is no one there to answer the questions at the actual gate until the plane comes in. The plane was late. Late due to the weather. The passengers really didn't care that it was because of the weather they just ganged up on the agent as soon as he appeared. And he was snapping them up right and left. I don't know I felt bad for him but I feel like in some situations maybe Southwest need to add more agents at a gate.

We arrived at check in 2 hours before and found a line as their were no employees and their kiosks were not on.

TSA signage Hooch counts NOT as carry-on Nope to the 'Go-Cup' #Nola_Haiku #Southwest #PHL #GoCup #CarryOn #SignsOfHumans @tsa #Haiku

Once the "you all gotsto goes ober dare girl" with da attitude was done giving us the hand sweep dismissal we were capable of being helped by the young woman who was a true example of what a customer service person truly is. The experience was top notch and personal and we were left with that warm and fuzzy feeling that one rarely encounters in these past covid travel times.

My experience wasn't really good. They charged me for the internet on one plane and then I had to pay on the second plane. If I wanted internet I had to contact them regarding my arrival in Philadelphia. It was just horrific. On my return the counter person was nasty and did not take care of my TSA properly so had to go back down and get it taken care of. Service was bad.