Southwest Airlines
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1566 SW 1st St, Miami, FL 33135, United States
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Reviews
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I had a positive experience with Southwest Airlines; their team was knowledgeable, responsive, and took the time to assist properly.
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The service from Southwest Airlines was exceptional; the team communicated clearly and handled everything with professionalism.
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Negative stars! I had 4 flights for my family to get home extremely late. I saw that they had a different one that worked to get us home earlier so I changed to that one for $575. After getting to the airport, our new flight was delayed and now we will miss our connecting flight home. They now have us on the original flight home because it's the only one and they won't refund me my 575 dollars that I paid when I changed my flight. The lady at the kiosk was extremely rude, Joelene was her name. She had no empathy and refused to take care of me after I called her on her rudeness. She literally moved on to other customers and ignored me from there. Delays happen, I get it but putting me back on my original flight home and keeping my 575 is a scam of all scams!!! Don't use this garbage airline
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Southwest Airline handled my issue perfectly, showing professionalism and great communication throughout.
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I called the Southwest Airline phone number for assistance and the customer service was incredibly kind. It’s reassuring to have such helpful people available near me.
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Southwest Airlines provided great assistance; the employees were organized, helpful, and showed genuine care in resolving my issue.