Please do not be taken advantage of by Southwest airlines. Their customer service is lousy. I had a medical emergency. They refused to refund my ticket in my opinion even if a flight credit as they call it never expires if I die they keep my money they will keep yours too. They want you to think they care about their customers what they really care about is money they want to get and keep all they can. I hope they enjoy my $1200 learn from my mistake do not fly Southwest.

I understand things happen with airline travel. I’m very disappointed in Southwest Airlines customer service. A person on my flight had a medical emegency and we had to land the plane in Phoenix. I understand and I hope they are okay. However, Southwest pulled me off the flight to try and get me home. I will get in an hour later, not have my luggage, and they gave me a C35 boarding card not the A50 that I had for the original flight. I checked in on time and followed through on my end. Southwest customer service reps (at the airport and on the phone) appologized and that’s nice. However it doesn’t solve the problem and it was not fair. After discussing this with a customer service manager she became frustrated and was extremely rude. They are quickly becoming a Spirit or Greyhound. When dealing with disappointed customers you need to ask questions like “what can I do to solve your problem?” or “what will help?” This was the old ways of Southwest when they were up and coming. It’s is also what made them great. Now they seem to be lost and not connected to there core customers. It may be too late if they don’t work on becoming better.

Its a beautiful call center