Southwest Airlines
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6300 W Bay Pkwy C, Panama City, FL 32409, United States
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Reviews
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Usually uneventful, but this time there was an unaccompanied minor involved for which there was a $125 charge. The child apparently didn't make the flight to the layover airport. The airline did not inform anyone and we drove an hour and a half to meet our child. The airline acted as though we were at fault, but we feel that if a fee was paid to insure safe transfer to the parents, we should have been notified IMMEDIATELY that the child was not on the plane! I will never use that "service" again, although I will still have to use the airline for my personal travel due to a lack of other options.
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We always fly Southwest because we love them! So exciting to know our Pilot from our layover into San Diego was a black woman! First time I've ever seen a female black pilot on any plane! So very awesome! ❤️💛💙❤️💛💙❤️💛💙
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If there was a way to leave a negative 3 (-3) that would be the rating for this agent. Gate agent who took bags very poor attitude, however the agent performing work was very pleasant. - No Rush - Low volume (2 people)
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Hour delay before leaving. With no reason for the delay. Sat at the destination for 1 hour waiting for our gate to open. Missed my bus and now have to wait for 6 hours for the next one. Terrible communication.
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Had a great flight today on flight 1472 from IND to RSW because of great flight attendant named Jeff B. He is a long times valued staff member for Southwest and definitely brings the customer focused spirit that Southwest has built their business on for so many years. Thank you Jeff!