Spirit will try to charge you $69.95 yearly or sometimes 4 times in a year and then refuse to explain what it’s for or why!! They downright denied it but bank statements don’t lie. They automatically sign you up for a recurring savers club fee and won’t let you cancel, or give you the benefits associated. FILE AN FTC COMPLAINT if this also happens to you. The media also isn’t a bad idea. Sucks you have to contact the media and an attorney to file a lawsuit just to get them to stop taking unauthorized payments, but looks like that’s what’s going to happen. With the bankruptcy it wouldn’t surprise me if they are still scamming people. I found almost 2,000 cases of this happening to people. DO NOT FLY SPIRIT AIRLINES! They will steal your money plain and simple.

I am deeply disturbed by the treatment my sister received on Spirit Flight 1521 from Milwaukee to Las Vegas. Traveling alone with her 4 month old baby for the first, she trusted Spirit’s promise according to their mission statement, to “deliver the best value in the sky” with “friendly, reliable, and caring service,” however, her experience could not have been further from this promise. Upon boarding, Spirit staff initially confirmed that her airplane approved Doona car seat & stroller, a critical piece of equipment for transporting her baby, could be brought onboard (The Doona is explicitly listed as “FAA-approved for air travel” on the official Doona website). Moments later, however, she was moved to a different seat in the back of the cabin and met with hostility by a flight attendant who denied her the use of the Doona car seat, speaking to her rudely and preventing her from explaining. The attendant escalated the situation by calling security and was escorted outside the airplane. My sister, a soft-spoken individual, was left visibly distressed and crying in front of the entire cabin. Her normally calm baby also began crying, which is extremely unusual and only highlights how overwhelming the situation was for both of them. After being cleared by security, the attendant mishandled the Doona, and throwing it into the boarding bridge, assuming it would be checked underneath. Without any protective cover, the stroller was severely damaged. I have documented before-and-after pictures of the damage and will be insisting my sister to pursue a claim for the damage. This behavior is completely contrary to Spirit’s mission to provide “caring service” and violates the trust customers place in the airline. I expect immediate action from Spirit’s leadership to address the mistreatment and property damage, and I strongly encourage a thorough review of this incident. No passenger, especially a mother with a young child, should ever be subjected to this kind of behavior.

I wouldn't give you stars if it was possible! We have a flight 845pm. I have to stand in line with multiple ppl just to drop off my bags bc you won't accept my bags until a certain time. Than when we ask to speak to a manager your customer service tells us NO! If they come here you have to pay for it! I stated sarcastically they have awesome service and he gave me a whole head roll and said bc of ppl like you! I will never in my life for me or anyone else use Spirit Airlines!! What happen to counter service! No employees, so we have to suffer.. when we have already have boarding passes and cld be going thru to the gate!! Inconvenience at its finest! #spiritsuxs

We were there Feb 18, 2024 at 4:30am. We were checking our luggage in and our car seats. The person helping us was so rude. Her name was Addie. When we gave her our 2 car seats we asked her to put them in plastic bags because it was raining outside, she said very rudely "I dont have time for that"! Then she proceeded to throw the car seats in a bin behind her slamming one of them that it broke it in two. The car seat is a two piece car seat booster combo and it won't go back together now. I hope upper management takes a look at the video of her doing this. When we got to Orlando the car seats were soaking wet because she would not put them in plastic and my kids had to sit in wet broken car seats. Addie needs to be looked into as far as her customer service goes and possibly fired.

I know you get what you get with a budget airline service, but the lack of accountability with @Spirit was truly astounding. I booked round-trip tickets for me and my two small children with Spirit. For my outbound flight, I had excellent service from first contact to last at the airport. Check in was smooth, the app worked well, and everyone was so helpful and kind as I struggled through security and onboarding with two toddlers. I brought some diaper bags, a car seat for the plane, and a stroller into which the car seat snapped for easy transport. Note: I purchased the car seat/stroller *specifically* for this trip for *airport/airplane* use. I gate checked the stroller without issue, the flight was smooth, and picked up the stroller afterwards on the gangway with no issues. A great experience. The return flight was where all the issues started. Same process, even more helpful people, gate checked the stroller, and an attendant even carried and helped me situate the car seat on the plane. When we disembarked, a kind fellow passenger helped get me and my kids off the plane and onto the gangway. To my surprise, I found the stroller there and undamaged, but with the detachable stroller tray missing. I have never removed the tray in my entire time owning the stroller, and it was firmly affixed when I checked it. This tray is vital, because it is what the car seat locks into in order to transport it. The passenger was extremely helpful, but the situation meant that he and I had to navigate the entire airport with two kids and all the bags, while carrying the car seat and pushing the stroller. I filed a complaint at baggage claim after the gate agents said the tray couldn’t be found in the hold. They told me I had only FOUR hours to file a claim and then gave me a direct number to call in case I didn’t receive a response. By some miracle, despite the fact that I was bone tired and arrived at my car at nearly 11pm (later to bed at 2am), I managed to file a claim within the minuscule time frame…which was promptly rejected. Their only explanation was a referral to a generic policy document that didn’t explain anything. The next day I called the direct line, remained on hold for some time, then was informed by some lady who sounded like she was in a car that she couldn’t handle the complaint. She then forwarded me to the generic spirit call line that didn’t have an option for a baggage complaint. I then proceeded to the spirit chat line (which I’ve used in the past), waited on hold for 4-5x the estimated wait time, at which point I was told they didn’t have access to the proper software. The agent then redirected me to guest relations to make a claim. Went to the guest relations chat line, and all you could do there was submit feedback. The stroller does not look damaged: it looks like someone intentionally removed the tray and misplaced it. I now have a useless travel system and only got to use it for one roundtrip flight. What’s most disappointing is that, before I discovered the stroller issue, I had thought I would be happy to fly spirit again: everyone was so kind and helpful. But if I am going to arrive with damaged luggage (which gets expensive in itself), apparently I now have to figure the cost of my luggage into the cost of the flight. At that point, the cost difference between Spirit and other airlines who actually will accept accountability? Not worth it.