Nice, quaint, user friendly and newly built airport with friendly staff in the retail shops . Quick access to the rideshare area. Easy pickup. Departure a couple of days later was also very easy and efficient, even getting through TSA was a breeze!

Easy rental return and navigation to the airport. Not a long walk. Smaller airport. Nice staff. Easy check in and security moved right along. Very clean airport. Love using this airport whenever possible.

Picking up arrival passengers is a complete mess and thoroughly obnoxious. It used to not be like this, the airport used to be very convenient and easy to pick up arrival passengers. It has already happened twice recently when I have driven up to the arrivals area to pick up my gf after coming home from her business trips, the airport staff are immediately, like within 30 seconds of me pulling up, in my face telling me 1) I need to move my vehicle right now, even as my gf is already right there and is about to place her luggage in the trunk, and 2) I need to keep driving around the grounds of the airport until my gf is out on the sidewalk to be picked up, even though she is actually already there on the sidewalk next to me ready to be picked up, and ready to place her luggage in the trunk. Not exaggerating at all. It's crazy. They are doing this even when there are barely any vehicles in the arrivals area. I was also told by another airport staff that I had 3 minutes to pick her up, even though she was already there ready to place her luggage in the trunk. I got really annoyed and told him to literally start timing me. We were of course done and out in less than 1 minute. I'm literally NOT curbside waiting for many minutes. I'm literally there to quickly pick up my gf who is ALREADY THERE on the spot and the staff are hounding me anyways. If anything, it prolongs the pickup because now you're debating with them while the arrivals passenger is already there ready to get picked up to go home. My gf was very unhappy with their attitude and gave them a dirty look. What an unwelcome way for a passenger to come home to Rochester. I can imagine a first time visitor getting put off by this unfriendliness and unhelpfulness upon arrival in Rochester. Literally I'm considering making use of the Buffalo Niagara International Airport instead next time I'm air traveling.

Small but efficient airport. Plenty to places to eat and clean restrooms.

Lovely little airport. The weekly car parking was extremely busy. Once inside everything is very clean. The gates are easily accessible. The staff are friendly. The bathrooms are immaculate. Best thing is they have full doors with no gaps!