5 Stars – Exceptional Experience in Delta One Suite! I recently flew with Delta Airlines in their Delta One Suite, and it was truly an outstanding experience from start to finish. The comfort and privacy of the suite made a huge difference—having a fully lay-flat seat turned the flight into a restful, luxurious journey. I was able to sleep comfortably and arrived feeling refreshed. One highlight that really stood out was the Japanese meal option. The presentation was beautiful, and the flavors were authentic and delicious—one of the best meals I've ever had on a plane. The attention to detail in both the service and food made the experience feel more like a fine dining restaurant than an airline meal. The staff were attentive and courteous, ensuring every part of the flight went smoothly. Delta has truly elevated the flying experience with the Delta One Suite. I wouldn’t hesitate to choose it again for future long-haul flights!

Everything was handled very professionally. The flights to California there and back were very timely. The flight attendants were gracious and helpful. Because of this great service we were able to attain our rental car and get to the hotel without any issues. Everything was seamless. A flight can make or break a vacation unfortunately. We are fans of Delta now. Keep up the good work everyone! As long as you do your best, we will keep coming back.

We flew from Orlando to Atlanta making connections to San Juan PR. I was impressed with the service both at the counter check-in and inflight service was wonderful, compared to other airlines Delta is well above others…and congratulations in your 100 years celebration

Our trip to Japan with Delta Airlines was, without a doubt, the worst travel experience we’ve ever had. From start to finish, everything was disappointing. Before even taking off, our flight was delayed for over two hours — and we had to wait inside the plane the entire time. The reason given was that the catering wasn’t ready, meaning the food hadn’t been loaded onto the aircraft yet. Sitting there for that long, without clear communication or any comfort, was already a terrible start to a long-haul journey. Once in the air, things didn’t get any better. The seats were extremely uncomfortable — unbearable for a 13-hour flight — and we ended up with back and neck pain. The food was terrible, tasteless, and honestly the worst we’ve ever had on a plane. The service on board didn’t help either. On the flight to Japan, the flight attendants were unfriendly and barely responded when asked for help. But on the flight back to the U.S., it got even worse. We pressed the call button several times to ask why the charging ports weren’t working and why my screen kept freezing, but no one ever came. Not once. We also tried multiple times to change our seats before the return flight, and although the system charged our card, the payments were automatically canceled each time. In the end, we had to keep the same uncomfortable seats, with broken chargers and malfunctioning screens. Overall, it was a trip full of delays, discomfort, poor service, and frustration. We truly expected much more from an airline like Delta. After this experience, we can honestly say we would never fly with Delta again, nor recommend it to anyone.

The DL0177 flight to Dublin from Atlanta on October 1st\2nd was extraordinary. The Delta One section was led by an African American woman who was nothing short of stellar. As a Diamond Medallion member who flies frequently, I can say without hesitation that she was the best I have ever seen. Her leadership was evident. She set the tone with warmth and genuine care, personally thanking every passenger at the end of the flight with authentic enthusiasm. I watched as the rest of the crew followed her example, elevating the experience. One attendant even told me she hoped I had a wonderful 50th birthday and that she would love to hear about it on my way home if we were fortunate enough to meet again. It was hospitality at its finest. The return flight from Dublin to Palm Beach on October 8th however, is markedly different. I am actually shocked at how different the culture is. Although the delay does not bother me, as that cannot be avoided, the service does. From the moment I boarded, the atmosphere is cold and agitated. For example, when they came to take the food order, the flight attendant could not have been more condescending. When I asked about the in-flight menu options, the lead attendant dismissed me for not looking at the paper menu I had set aside, and did so in a way that felt unnecessarily sharp. It was furtive, but very rude. The tone throughout the cabin was disengaged rather than welcoming. The most discouraging moment came when I attempted to share my Delta One ice cream with my husband, who was seated in economy. My intent was simple, and to ease the disparity, as I had been upgraded and he had not. The attendant blocked me, noting that she was busy with her cart, then reluctantly placed the dessert into a cup and told me I could not take it back because it would make other passengers “feel bad.” The entire exchange felt punitive rather than service-oriented. I understand the demands of hospitality. I worked for seven years as a waitress and another six years on cruise ships before ever earning my Medallion status. I still travel for work over 80% of the time. Service is not about hierarchy, but about care, dignity, and a sense of welcome. Guests should never feel dismissed or chastised, particularly on an international flight. Especially loyal customers. I would encourage you to let the outstanding woman from my outbound flight oversee more of your service culture. She embodied what every Diamond Medallion member, and truly every passenger, hopes to experience. The contrast between the two flights could not be sharper, and while the first reminded me why I am loyal to Delta, the second punctuated how the culture and customer service expectations need to be streamlined and elevated.