Do you enjoy spending extra time with your friends and family - then the ticket check in for this airlines is for you! 2 extra hours to get 41 of my closest friends through the ticket line. I appreciate the minimal staff and lack of efficiency - this allowed my group to spend so much extra stationary time together! Once everyone was ticketed and on the plane things were going well EXCEPT a small delay which would cause our connection to be tight. Again - love the attention to our quality time together. Nothing brings a group closer than soul crushing anxiety in a foreign country. Once the group landed in Paris from Dublin the focus shifted from quality time to physical fitness as they all had to run full tilt to get through security again. They made it to the gate with 9 whole minutes - thankfully they sprinted out the need to use the facilities! The focus on quality time and physical fitness was a joyful addition to our trip! Once our group arrived to O'Hare - the focus then shifted away from fitness and back to quality time. We got to spend an additional couple hours together working on our arts and crafts as everyone in the group got to fill out a missing baggage claim. This was only slightly problematic due to the perspiration from the earlier physical fitness. The one positive I can glean from this experience is that the plane did indeed land at the correct airports.

Lack of structure. Plan to arrive 3 hours early if you have to sit through this airport on Friday. The agents do not facilitate or structure the self check in bag checks from the normal lines, which renders it useless. Took almost 1.5 hrs to make it to an agent and missed my flight, I arrived two hours early for a domestic flight. Had to get rerouted to another airport and was told it’s my responsibility to get get my luggage. Fly out of elsewhere if possible.

This plane is NASTY! The exit row door looks like it’s falling apart and there are nats all over the place… glad I’m an AMEX Delta card holder…

I paid extra to have an assigned seat with my family during a trip consisting of two flights with a layover in Atlanta. In the morning, at my original airport, I was given a two boarding passes with the seats I had paid extra to reserve. At the gate in Atlanta, as we were boarding the plane, they scanned my boarding pass, printed another one, and handed it to me. It had a different seat than the one I had chosen, so I didn't get to sit with my family. After my trip, I contacted customer service. They wanted my ticket number, which I provided (along with my original receipt from Delta, a photo of the original boarding pass, and a photo of the revised boarding pass I received at the gate). I requested that they refund me the additional fee I paid for the seat reservation. Customer service, who only communicate by email and obviously just copy/paste pre-written blocks of text to assemble moderately coherent messages, claimed that Delta would have sent me a separate "ticket number" acknowledging my payment of the seat assignment fee (they did not), and refused to reimburse me anything at all. I'd say find a better airline, but, at this point, aren't they all garbage?

Just fyi, Christopher in Detroit went above & beyond helping my sense of direction-less self get out of the airport (don't judge, people be lost 🤷🏾‍♀️). He walked with me from near Sky Lounge(?) to as far as was possible, repeating himself and ensuring I got it the whole time-taxing at the very least. Having anxiety disorders and comprehension problems in new settings, this meant SO much to me. Such a small gesture for him made my entrance to Detroit easier and I felt seen and important. Christopher did not have to help me, but he did. So thank you for your service & know that your kindness is appreciated 🙏🏾💚🙏🏾

Why do you have 4 people helping 1st class and only 2 helping the majority of the people. There was 3 people waiting in 1st class line and 50 people in regular.