Subject: Complaint Regarding Unacceptable Treatment at Boarding Dear Delta Airlines Customer Service, I am writing to express my deep disappointment and shock regarding the treatment I received while boarding your flight. At the entrance, I had a very small waist bag (the same one I always travel with everywhere, without any previous issues). However, this time I was met with extremely rude and aggressive behavior from a female staff member. She yelled at me, insulted me, and created such a stressful and humiliating situation that I was left shaken and unable to board the flight due to nerves. She took my bag without any explanation, shouting in a completely unprofessional manner. I was left confused, distressed, and unable to understand what she wanted from me. I have never experienced such behavior from Delta staff before, and this incident has left me shocked and upset. I kindly request a formal investigation into this matter and an appropriate response regarding the actions of your staff member. Subject: Complaint Regarding Mishandling of Baggage on Return Flight Dear Delta Airlines Customer Service, I am writing once again to report another extremely disappointing experience on my return flight with Delta. This time, two of my bags were taken from me at check-in, even though they were clearly included in my ticket allowance. Instead of being handled properly at the gate, they were left at the administration desk. I had to personally ask a staff member to take them to the plane, otherwise I cannot be certain they would have been loaded onto the flight at all. In addition to this mishandling, the overall attitude of the staff was unacceptable. The way they spoke to me made me feel as if I was somehow at fault or owed them something, rather than being treated with respect as a passenger. I am shocked and deeply disappointed by this repeated poor treatment. I kindly ask for an explanation of why this happened and for appropriate corrective measures to ensure that such unprofessional and careless behavior does not happen again.

Delta sucks. Nothing but flight delays and no communication, waste of time and money. Take a real airline. They’ll make you sleep at the airport, not respond to requests, provide 0 customer service, and no voucher for hotel. This should be a federal crime to false advertise like this

This was my first time out of North America, so I was very excited, taking pictures on the plane. The BOS-LHR Delta flight was excellent especially the food and overall service. Room for improvement: There were only 2 working self-check kiosks at Delta international section in Boston Logan and a line of 30 passengers waiting for the kiosks. I opted to stand in the regular line which had a long line as well and get help from a line person. Having more kiosks would help. Passengers doing self- checkout still need to queue in the Bag Drop line if they have luggage to check in. When the Delta plane landed in Heathrow, the plane was not at a gate and passengers had to be transported by shuttle to the inside of the airport so it took about an hour to get off the plane. This may be a Heathrow issue.

Customer service seems to be unavailable when your flight is delayed or you wish to make changes. Delta used to be a great airline. Time for a change

Delta airlines logan airport Boston MA. Traveling from logan Airport to Orlando Florida (first class) I was extremely disappointed with the food,Delta needs to improve on the food aspect,you expect excellence for flying first class,Delta missed the mark. Delta staff was impeccable, professional and attentive,Delta also needs to renew first class seats,which needs more comfort but other than that the staff was quite attentive,media was Paramount streaming. Also your not allowed in the first class Lounge again you should be allowed in first class Lounge even if you fly domestic, so Delta needs to improve on their services.

Having booked 1st class tickets travelling UK to Boston, Boston to Miami one week later. Didn't expect to be excluded from 1st class lounge. Apparently ony available for sky club members. 1st class is not 1st class then. May seem petty but when you have paid a lot of hard earned money for a service it would be nice to get one. All local employees very apologetic but rules are rules. Very short on our expectations. Wouldn't mind but I don't drink so we're only talking a cup of coffee and a quiet seat.