Warning to others who might need Avelo customer service: We have flown with Avelo numerous times, we save money with basic service that safely gets us to where we want to go and it's been fine. For the first time yesterday I had trouble making reservations online so I called the customer service line. The recording said, "There are 45 people ahead of you, the wait time is 230 minutes." What? 230 min = almost 4 hours. I stayed on the line while I did the things I would have been doing anyway. I took a screen shot of my phone about 10 minutes before a customer service rep picked up: "04:54:36 Avelo Air," ALMOST 5 HOURS LATER. (This is on a regular Sat., not a holiday travel day and there are no notable weather events). The rep was very good natured, (it's hard to believe when she and others must get customers' frustration coming at them all shift long), and helped me to figure out what the problem was. The frustration should be directed at those who make staffing decisions, not the reps. C'MON, CORPORATE AVELO, PAY FOR MORE CUSTOMER SERVICE REPS to provide reasonable customer service to your customers. Fortunately for us, this was just making a reservation; what happens to people who are dealing with something urgent AND NEED A HUMAN TO HELP?

They left us stranded Santa Rosa/Salt Lake City Our flight was scheduled to depart Sunday morning at 9:15 am to get home. We received an email and a text message that our flight was delayed. The messages said that our new departure time would be 10:15 am. The message also stated that we should be at our gate no later than 15 minutes before the new departure. We arrived at the gate at 10:00 am, as directed. When we arrived our plane already left at 9:45! Our luggage was onboard, but we were not. Spoke to two supervisors, and they both told me they would not fix the situation. Our choices to get home were to pay another airline $2500 or rent a car and take a 16 hour road trip. Never book this terrible company and its staff. We ended up driving. We get to the airport, our bags were nowhere to be found. Sent a baggage claim, and they told us we were not eligible! Absolutely the worst customer service and communication travel experience. Not one staff member cared enough to help us or remedy their poor communication.

Delayed a flight for several hours with no reason explained to their flight crew or us. After 3 hours they said the weather was not safe to take off, despite several other airlines and flights leaving during those hours. “Could be ice on runway“ but 50 degrees outside. Then, “our crew doesn’t feel safe flying in this weather, so we are trying to find a different crew who will feel more comfortable flying. “ Then after a few more hours, they said it may be delayed until the next morning. No hotel accommodations, no ability to have refund or reschedule. No ability to get your bags off the plane and leave. Really didn’t want to sit with a baby for so many hours to just be strung along endlessly. Agree with other reviewers that the customer service does not exist. $20 charge for using customer service by the way. I’m never flying Avelo again and recommend you don’t either. Not a big fan of either the first flight crew being too inexperienced to fly in weather all of the other pilots were taking off in or the possibility that they still kept the flight scheduled and delayed looking for a crew reckless enough to fly in unsafe weather.

Non existent customer support. Canceled return flights will leave you stranded, without any possible way of contacting the airline. Emails are acknowledged as received, but never a response. Agents not at airport. Call center does not let you through. Options for leaving a message don't work. Check reviews at your specific departure or arrival location. You will see how getting stranded is common. No agents at the airports. Pop-ups only. Baggage costs more than seats. Not a value by any stretch. Stick with established airlines

This Thanksgiving weekend during the busiest travel day off the year, I took my 1st flight on this Airline and it was beyond all expectations as the flight went flawlessly. The crew was attentive and curteous. Above all, I appreciated the way they respected Military & Veterans. I HIGHLY RECOMMEND THIS AIRLINES TO ALL TRAVELERS.

We had a very smooth round trip travel itinerary from Raleigh to Montego Bay Jamaica. No issues or delays, very reasonable price, friendly crew, clean airplane with no drinks or snack service but that's fine - save the cost and the single use disposable items. We would definitely fly them again.

We had a very smooth round trip travel itinerary from Raleigh to Montego Bay Jamaica. No issues or delays, very reasonable price, friendly crew, clean airplane with no drinks or snack service but that's fine - save the cost and the single use disposable items. We would definitely fly them again.

You better pray your ICE flight business is booming, because ain't nobody wants to fly your pathetic little airline now.............

You better pray your ICE flight business is booming, because ain't nobody wants to fly your pathetic little airline now.............