Spent the whole day with delay after delay, was supposed to depart Indy at 6:15am and catch s connecting flight in Miami to Cancun. 3:08pm and still waiting in a plane in the tarmac. The last time I will book flights with American, Do Better American Airlines! Update: now it's 3:50pm and we had to deplane and walk to another terminal to board another plane. And supposedly depart at 4:20pm. But I'm not holding my breath. What a joke!

I recently flew MSY-LHR via MIA MSY-MIA: First of all the flight was delayed with zero explanation, the plane was a tiny beaten up Embraer jet with the interior which looked like it was going to fall apart, not to mention we were crammed in like sardines. The FAs also were quite unfriendly and seemed to have trouble speaking english!! MIA-LHR: This flight was a lot better, we left early and landed much earlier than expected. The plane was also a lot more comfortable (although the bulkhead seats are quite narrow!) and the crew were much friendlier on this flight. The food was okay but breakfast was severely disappointing with a single tiny pot of yogurt with a granola bar (other competitors offer hot breakfasts!!). Overall pretty disappointing for a so called premium carrier and you’re better off flying Delta or United or literally any other carrier.

Three strikes AA “your out”. After years of flying Southwest m, we flew AA to save money because of SW luggage policy. What a mess. This was the 3 rd and most frustrating flight ever with AA. DELAYED, then upon landing no clue how to rebook. By the time we reached an agent ( rude uncaring) they had only one flight to get us to destination 2 days later. Instead they fly us to an island that they do not have a connecting flight to St. Maarten. So, we had to purchase tickets from Windsor to get to final destination. While waiting in Miami for our luggage we were told we would have to wait 45 min. to 4 hours. 6 1/2 hours later we got our luggage at 11 pm. Thank you AA. 2 motel rooms, 2 uber rides, 2 taxi rides and 2 extra plane trips later we arrive at our hotel. To top it off, I write a request for refund letter and get a response thanking me for feedback and promising a great experience on our next flight with them. Ha ha. When we get to boarding area to return home we are told we are on the list to be held back if the pilot says plane is overweight or due to weather does want full plane. I’ll post my vouchers for sale at 1/2 price if they even bother to offer that much.

I’ve flown with this airline many times, and every trip starts the same way with hope. I book my ticket, plan my schedule, and trust that things will go smoothly. Then the email comes: Your flight has been canceled. It has become a pattern. Every time I book, the flight disappears from the schedule, and I’m left scrambling to rebook. The worst part is that the new flight always costs more. It feels like I’m being punished for their mistake. I spend hours on the phone waiting for someone to help. The agents are polite, but there is no real solution. They offer credits or apologies, but the price difference is on me. A refund does not help when I still need to travel and every replacement flight is more expensive. Each cancellation throws my plans into chaos. I have missed meetings, lost reservations, and added stress. Travel should not feel like this. Customers deserve honesty, fair prices, and reliable service. I am not asking for perfection, only consistency. If the airline cancels a flight, it should honor the original price when we rebook. That is fair. That is decent. Until that happens, I will think twice before booking again.

My recent flight with American Airlines left me genuinely disappointed. I was flying from Chicago to Los Angeles for an important business meeting, and everything about the experience felt disorganized and stressful from the start. Boarding was chaotic — the gate agents repeatedly changed the boarding groups over the loudspeaker, then abruptly announced “final call” while half of our group was still in line. When passengers asked for clarification, one of the gate attendants snapped that “everyone should just get on the plane.” It was unprofessional and unnecessarily rude. Once onboard, several overhead bins were already full even though many passengers hadn’t boarded yet, forcing people to check their carry-ons at the last minute. The flight attendants seemed visibly frustrated and weren’t interested in helping anyone find space. To top it off, the in-flight Wi-Fi didn’t work, even though it was advertised and charged at full price. I paid for it twice and still couldn’t connect, and no refund option was offered. American Airlines used to be my go-to carrier, but after this experience, I’m reconsidering. Communication, customer service, and organization all need serious improvement.

I had the pleasure or receiving outstanding service from Gervasio Martínez at American Airlines in Miami (MIA). He esa extrémele profesional, kind, and genuinely willing to help. Thanks yo him, my process was quick, smooth, and stress-free. Employees like Gervasio truly make a difference in customer service. Thank you so much for your help, Gervasio-American Airlines is lucky to have you on their team.

Me and my wife been sitting down here for an hour for a baggage claim that they threw and messed up .. then tell us they don’t have our size bag .. so now we have to pay for another bag because of they mess up … sits on the place are for 12 year old kids… guess they wanted to get alllll the money they can .. and who elderly in customer service we already mad and she slow !! Want be flying with them ever again!!

So, for just $400 you can get an economy ticket from Punta Cana to Tampa — sometimes even non-stop. But why settle for that, when American Airlines offers you the “premium” experience for only $1000 in Business Class? Here’s what’s included: • 3+ hours of flight delay, to let the anticipation truly build up — at the airport, of course. • A magical overnight stay in a first-floor roadside motel with a broken lock, industrial-grade trash view, and an AC unit loud enough to simulate engine failure. Sleep? Optional. Headache? Guaranteed. • A gourmet dinner for two — brought to you by $12 food stamps. Because nothing says “Business Class” like picking from the back page of a gas station menu. • And the grand finale: a seat in 31C on your MIA–TPA leg, proudly announced as “Boarding Group 8”, so you can silently blend in with economy passengers… while paying triple. Business class on paper. Spirit Airlines in spirit. Truly unforgettable. I hope we don’t get delayed again — but if we do, maybe this time I’ll get a mattress next to the vending machine. I’m staying United as long as I can.