To start, I wish to be fair here. I have no problems with the drivers nor the dispatch staff at this company and due to my Mother's disability, and her need for physical therapy, I have been a customer of this cab company for well over a year at least twice a week. On the front facing level, this company does a good job. So why the one star? The supervisors at this company. Whenever something goes wrong, this company can be a nightmare to deal with. The last issue I have had is that points for a recent cab ride, both ways, were not credited. This is a common occurrence and until recently, a simple phone call could get this solved. Not anymore. I was met with resistance, attitude, and a need to push this request out into the future to simply have my points credited. I even asked to be discontinued from the points program and apparently, one must be in this program to be able to call and ride a cab with this company. The supervisor I spoke with told me she was done with me when I insisted on getting my points credited as in this past this was not a major undertaking. I myself am done with VIP and I recommend you'all go elsewhere, too. It's not like VIP doesn't have competition - Uber, Lyft, and Waymo are there for those mistreated by VIP. Happy riding to all and I hope someone out there besides me gives up on VIP. Thanks for listening to me and for reading this far.

Well I'm not too happy because one of there drivers was charging my phone and I forgot it in the car and then when I called for it I didn't get a good answer so I went there personally and she happened to be right there and I confronted her where's my phone at she goes I set it on the ground you didn't get it like even a child knows not to leave a phone anywhere by itself especially an iPhone like mine my iPhone had cost me a pretty penny and I don't think I'll ever be able to buy another one so a gentleman came out and asked what's the problem and I had to explain to him and he went and talked to her in a room it just doesn't make sense and I and I am not satisfied of the outcome of it so she pulled me aside and told me I have an iPhone and a few other phones I can bring and you can pick out of those if you like any of them and anyways so when I did meet up with her she brought me two Obama phones that were cracked and seen better days there was no iPhone whatsoever most of all my accounts I won't be able to get into because the phone I do not have anymore so I am very disappointed and we'll be filing a police report on the driver she probably sold it for $200 to help her with her cab payment

Used their service to get to my flight. Happy to see a reliable taxi service that has a human to speak to me. The price was fair and a clean car. Driver Damon was friendly and considerate. I had a few questions about the local area, he was able to answer. Grateful to make my flight. Hilton Homewood recommended yall.

I have used VipTaxi for a month now and they are NOT reliable. The site says if you give them at least an hours notice they can provide a vehicle with car seat of choice. I have pre booked 24 hours and they still don’t arrange a driver with a car seat for me. I have had drivers show up 25 minutes early which cost me a lot of money because I didn’t need them early and had to wait until day at opened and I have had a driver 45 minutes late making me look bad for court with custody. I was double charged twice and when something goes bad there’s never a supervisor/manager to resolve. DO NOT USE VIPTAXI!

Mohamed was a Very Polite & Professional Driver. After I started arguing with your AI App in your vehicle, he (the driver) Said, we're going 2 ignore the AI 4 the time Being My Driver got me across town 2 donate blood with The Red Cross, an hour early, I will add.