United Airlines Baggage Service
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1 Richard E Byrd Terminal Dr, Richmond, VA 23250, United States
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Reviews
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I’ve had the worst experience with United Airlines not once but twice. I tried giving them a second chance and they have completely blew it. I will never fly this Airline again. I get it, I am only one person out of millions but I wont have to worry about having anxiety the entire ride thinking about where my luggage is or will it arrive to my destination. They have dropped the ball twice when it comes to getting me to my destination on time as well as leaving my luggage behind or having it sent to the wrong location. Every time I spoke with someone I was given inaccurate information pertaining to my luggage. There was also a point where they tried to blame their mess up on another airline. I couldn’t put myself through this a third time being that I have missed 2 major events in my life because of this airline and I’m truly disgusted.
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Delayed 4 hours off and on the plane to let us know they aren't going to take us to our destination till the next morning. No hotel voucher or anything to help us out. I had a destination and am forced to stay till the next day somewhere I don't know. Not the first time. Never flying here again.
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Bags were lost and there was no one to talk to about it. The sign says go upstairs to the ticket counter and no one there either.
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Worst airline experience. Lost my checked bag twice.
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Very nice people took luggage and gave tickets and directions with a smile. I enjoyed my travel with United Airlines VA. This was 1st class and it was worth it to me.