How poorly can customer service be rated? In my opinion, United is off my list. I witnessed an employee, who spoke both Spanish and English, treating a passenger unacceptably. First, she asked personal questions like, “Are you a tourist or do you live here?” Then, based on the answer, she had the audacity to judge, suggesting that the passenger should speak English because, in her words, “that’s our language.” Ironically, she was the one asking questions in Spanish. It’s unacceptable to judge others based on their language skills. We don’t know what someone is going through or why they haven’t learned English. What’s even more appalling is that she refused to help the passenger and just turned away, ignoring her completely. This incident occurred at Gate H14 heading to Denver, Miami International Airport.

What's the point of setting a schedule if you're just going to change it without telling anybody. Standing in front of my gate 10 minutes before boarding time ends, no attendant at the desk, flight leaves, still nobody. Front desk informs me flight left early even though I checked in earlier that day. What is the point of these systems if you don't follow them United?

Lets start with the negative things because there is nothing positive to say. 1. the online check-in where my name was fused with the Mr to quanmr making me unable check-in with my passport. A quick call to the support revealed that its a known issue with mr/mrs leaving me with three questions. Who the hell coded that, why is there not even a space inbetween and if its known why is nobody fixing it? 2. the first flight was delayed due to an technical issue. No clear communication from the employees. Suddenly my flight was rebooked to another one without anybody asking me. I needed to discuss with that new employee twice to get on that plane which then arrived 1 1/2 hours later. 3. in the us customs another issue with data transfer. All my first names were fused into one blob and when unfused suggested multiple people. Officer told me UA will be fined by the government for this issue but the amount seemed too low. 4. my connecting flight -which was also rebooked- arrived on time. At that point i was only 2 hours later than my original planned flight. But after landing there was no gate open. So i had to sit in the plane for another 56 minutes leaving me with a total delay of 2:56 h. 4 minutes short of getting a refund/complaint 5. my recently cleaned luggage came out dirty and smelled like it was homeless for a week Thanks for absolutely nothing

I made a reservation with United Airlines on August 25. I got an email back from United Airlines confirming that I indeed put the correct first and last name on my travel plans. But they screwed up my itinerary, and when I called them about it, some very rude Indian lady with an accent told me that there’s nothing that can be done about it and in order to change my itinerary, they would have to charge me $50. When I told the lady that I have proof that I put my information into the system correctly and that her company actually sent me confirmation with my name correct before screwing up my itinerary, she dug her heels into the Sand insisting that I pay the $50 to fix the ticket or take my risk. When I asked her to let me speak to another person, she said that she couldn’t hear me anymore and then hung up the phone.

Take cancelled my flight after having checked in, with no reason leaving us to book new flight and rental cars to drive 6 hours to another airport. Lost an entire day