Our United flight from Houston to Louisville was one of the worst travel experiences I’ve ever had. We sat trapped on the plane for over 2.5 hours because the pilot shut down the aircraft’s computer, leaving the plane completely dark just before departure. Instead of letting passengers deplane, we were forced to remain on board while the plane briefly joined the departure line, only to return to a gate for maintenance to reboot the system. Even then, we were not allowed off, and the plane was powered down again, leaving us sitting in the heat with no airflow. The delay, discomfort, and complete lack of communication were unacceptable. To make matters worse, United did nothing meaningful to remedy the situation, only offering a token amount of miles that won’t even cover another flight. This shows a complete disregard for passenger safety, comfort, and accountability.

Bianca B. was incredibly helpful today. Even though I unfortunately missed my flight, she went above and beyond to rebook me on another flight within an hour. I truly appreciate her support, patience, and professionalism—thank you so much, Bianca!

I was treated like a dog on Monday at the Louisville airport the lead by the last name of Woods was rude a bullying me along with the other lead that was behind the door that I reported once and she came out yelling and lying!! Had me in tears for 40 minutes took my bag then gave it back, had me at the counter for 40 minutes lying and telling me about the pet policy and she was incorrect, then laughed in my face. I requested to speak with general manager but he never came. My bag was late on the flight I left my dog carrier because I was so upset and this is every time leaving out of Sdf that the same two individuals harass me!! I'm filing a criminal complaint on both employees because United continues to allow it even after they have told me it will not happen again. I even have witness from Allegiant and a co-worker was flying yesterday and was in line and witnessed it and stated that United was already in trouble!!

Our flight was delayed due to mechanical issues wouldn’t make the next flight. I had to stay the night, Louisville. The gate agent did her best by herself, but the person in the picture refused to help her coworker not at all very professional.

Plane was sitting for 4 hours on the runway due to delays, which i get. But to have the plane not attended to for normal clean up is unacceptable. This airline is complete trash, and they dont care about cleanliness. Broken lights, stained surfaces, garbage in the backrest pockets. Barf. If you can get where you need to go using a different airline, do it. This airline sucks