If I could give this company less than 1 star I would. My fiance and I purchased flights from student universe coming home from our honeymoon but our outbound flight to Europe was changed and we had to cancel our trip. I purchased cancel protection for 97$ and refundable flights for 107$. When I called this morning I spent 40 minutes on the phone with a woman named Viel who put me on hold to check my ticket only to come back each time and tell me I don’t have refundable flights. I kept telling her I had the confirmation right in front of me with my receipt detailing the refund process yet she still told me every time I didnt have cancellation protection or refundable flights (she put me on hold at least 5 times). I asked her so many times if she could please transfer me to a supervisor and she kept putting me on hold and telling me there wasn’t one? I honestly feel like this is my own fault that I didn’t check the reviews of this place before purchasing. 1500 dollars in the trash. Seriously do your research before you book with Student Universe.

Spent $1538.42 for no travel. Terrible customer service. Any apparent ticket price savings are a false economy. No valid tax invoice for the full amount. Many emails, many phone calls. Despite 3 months notice, no refund for a medical cancellation despite provision of a medical certificate 6 weeks in advance. If zero or minus stars existed they would get that. I paid $1538.42 on 14/10/24 for return flights to Bengaluru from Brisbane for 2/4/25: 1. Would not provide tax invoice initially 2. Would only provide tax invoice for the cost of the flights, not for the booking fee, $1395.88. 3. I required hospitalisation and was significantly unwell and wrote to Student Universe via email on 4 occasions from 28/1/25 to 17/3/25, asking what to do about cancelling, then telling them to cancel and then providing a medical certificate, and following up. The replies were boilerplate responses of no use or relevance. 4. For the same reason I called them 4 times on 13/3/25, 17/3/25, 21/3/25, 27/3/25 and was on the phone for a total for 1hr 25 mins. Each of the first 3 calls they said I could cancel and were aware I had provided a medical certificate. The final call they offered me a choice of a guaranteed reduced refund of about $500 (which sounded very off-the-cuff) or wait for a full refund less booking with a risk it may not be granted because it was too late, even though I had been trying to cancel since January for an April flight. 5. They said that any refund could take 10-15 business days, which by the time of the final phone call would have meant at least a week after the flight departure 6. To this day, 31 May 2025, I still have not received any refund.

Worst and fraud services I booked flight and they charged me when I reached airport there was no ticket on my name. I had to purchased with my own money immediately on high cost. I usually call them but it’s been more than 2 months they have not refunded me. it’s better to book from the airline directly.

I have recently booked an airline ticket through Student Universe. Booked date- 5th November I have cancelled the flight by calling Student Universe between December 3rd-5th. I am yet to receive a refund of the money that was agreed. I am calling them every 2-3 days for an update and I am not receiving any proper response. It has been more than 23 days since my cancellation request. They said the refund will be processed in 7-10 business days. I am in so much stress. It is affecting my mental health as the amount of refund is around $2250-$2260 I have no idea what to do as I am not receiving any proper response from them despite of calling them frequently. Reaching them takes an average 45mins at least and you will be put on hold again by customer agent to follow up with relevant team. All that waiting and you will not receive a proper response except they say it is under processing. Called airline directly and they say that they did not receive any information from Student Universe and advised me to call Student Universe, which I have been doing since my cancellation request. UPDATE- Finally received my refund.

When you are a student, you are looking for cheap flights with baggage allowance. As a student, I bought a ticket from the student universe website. First, they do not have a refund option. Second, they do not specify the baggage allowance on their e-ticket. On the ticket, they have a link to go to the website of the airline. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. I called their customer service. To my surprise, they responded it is our policy and you had to pay attention when you bought the ticket. We do not specify the baggage allowance and we do not have a refund option. I paid 662 £ for my baggage. The airline also did not change the 0 to the regular since they cannot change it. Interestingly the last-minute regular ticket with baggage allowance was cheaper than the student universe ticket that I bought two weeks earlier. It is a scam. Be careful.