My favorite airline by far. Easy no frills and They don't purposely torture you like the budget airlines do. Plus they always seem to have the coolest flight attendants. I haven't checked luggage in a while but I'm still disappointed that the option is gone. Still giving it 5 stars since it ranks up there with the top airlines who have phased out checked baggage years ago.

They got what I needed......excellent sevice,dedicated crew.

I have had nothing but great service with SouthWest. Recently traveled on a ski trip and was nervous about traveling with skis. They made the check-in process super easy and my skis arrived in good shape and on time in both directions. I love the choose your own seat option as well. Keep it up southwest!

Our go to airline! Competitive pricing, unbeatable customer service (no matter what airport I’m stuck in )and a reward program I can appreciate! Southwest not only offers your second bag free but at a 50lb weight limit (it’s a life saver for parents like me!) family boarding isn’t bad either!! Convenient curbside check-in‘s and ticket printouts are the best! My son loves the drinks and snacks offered and always shoots for a window seat! They have even given him little pilot wings for a cute memorable souvenir! (It’s the little things & this airlines does them!) Always flying southwest!

I travel on SWA, on most of my trips my luggage is damaged. SWA have a disclaimer stating that they're NEVER responsible for damaged luggage. This give "Tom and Leroy" the opportunity to practice football with your luggage. The real "Joke" is that you pay $30 for early check-in and you are B-14. Seventy five people enters the plane before "YOU". My last travel, I got a text stating that the flight was delayed 2 hours. By the time I got to the airport, it was delayed again which caused me to miss my connection. After trying to contact SWA for several hours. I'm told, "I am sorry" but, there's nothing we can do, (have a nice time sleeping at the airport). I once only flew SWA exclusively but, now they're a joke. No direct flights, lay overs 5 hours, damaged luggage and no one answering the phones. No stars for you SWA!!!