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Reviews
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I have done business with Shane Headley for over 15 years and the service has always been first class and I have always been treated like a valued customer. Ashley has been there since I have been with the firm, she never fails to call me when I have a need in a timely fashion when I have a need. I have never considered companies for my insurance needs.
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Car insurance was cancelled without notice but she admitted she received the email just never got to it. We’ve called for a WEEK bc she said, “she will get back with us bc it was her fault” it’s Saturday and haven’t heard from her. We have no insurance and neither her nor progressive helped! Progressive says that’s how the lady from Prestige put down as contact. Don’t go to them, they do not help!
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Shane is great to work with! He is customer oriented and always available whenever he is needed, and if needed he would give you the shirt off his back! Couldn't ask for a better agent!
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My fiance and I are really Moore's insurance customers but their no longer open and all their clients was sent to Shane headley the biggest mistake ever my opinion.I went into the office on November 1st last month to pay my fiance insurance and also add vehicles on the policy and the receptionist put everything in and took my cash and card payment I got a copy of insurance cards and all I thought everything was done for the month but all hell broke loose when I went this month on December 1st I went in to pay the insurance the owner Mr. Shane headley waited on me he said your insurance has been cancelled my heart went to my knees I asked him why it's no way cause I was in your office I said last month well I see that you paid 58 dollars when do a y'all take partial payments I never knew that I paid 300 plus dollars cuz the 58 where is my money he don't know well he didn't even try to call the laxy I gotta wait until Monday now Monday is here and no call so I called you getting it together we will call you back no call ack and uts Wednesday and I callno answwr and i leave a message no callback and y'all took 671 dollars from me and yes I'm leaving y'all but as soon as I get my money back and a lawyer to look into this 🥺🥺🥺🥺
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Shane was professional and his rates were competitive. He provided quick service/quotes as requested. I highly recommend giving the Headley agency a call...