DO NOT FLY SCANDINAVIAN AIR! I'm having difficulties with an upcoming reservation including an inaccurate booking number. I've spent over 20 hours on hold or in chats with them only to be cut off or have the call "dropped" before resolution. Every agent I talked to was Curt and rude and unhelpful. When I asked for a supervisor, they said they do not do that and hung up! Lesson learned, never again!!!

The Worst Airline Experience of My Life – SAS Should Be Ashamed If I could give SAS (Scandinavian Airlines) zero stars, I would. I have never been treated with such disrespect, disregard, and outright incompetence by an airline in all my years of international travel. What happened to me with SAS wasn’t just a travel inconvenience—it was a full-blown travel disaster, and SAS is 100% to blame. I had a confirmed ticket for a flight from Rome to Washington, D.C.—a flight I had paid for months in advance as part of a round trip. I showed up early, followed all the procedures, and stood in line expecting a smooth journey home. Instead, I was bluntly denied boarding because the flight was overbooked. No warning, no notification, and no accountability. There was no empathy, no support, and no proper explanation from the staff. They treated me as if I didn’t matter—as if my time, money, and emotional wellbeing were completely irrelevant. I was left stranded in the airport, alone, confused, and forced to scramble for help while SAS staff dodged responsibility and offered vague, unhelpful responses. After hours of waiting with no assistance, they finally arranged for a hotel—but by then, my entire return plan had collapsed. I arrived in Washington a full 24 hours later than planned. I lost a non-refundable train ticket, a prepaid meal, and most importantly, a full day of my life and my schedule. I also had to cover unexpected expenses and endure the emotional stress and anxiety of being treated like disposable cargo by an airline I had trusted. This experience was completely unacceptable, and the way SAS handled it was inexcusable. They failed not just in logistics, but in basic human decency. I wasn't just an "extra passenger"—I was a paying customer whose trip was ruined due to their overbooking practices and total lack of customer care. If you value your time, money, or sanity, do not fly with SAS. They are unreliable, disorganized, and clearly have no respect for the people who fund their business. This airline is a disgrace.

I had some of the worst customer service this morning. First, I waited for nearly 15 minutes to speak to someone. It became clear Anne either did not have good conditions to hear me or she was just rude. I started to say my booking number after introducing myself and she cut me off, insisting I say letters for the code- it took me longer to think of anything to say since the letters in my booking are sort of unusual. She got upset with me because I laughed, unable to think of any words on the spot for Q. When we got the code sorted, she asked me to say the passenger names. I told her the names and her response was something rude about how our names sounded. So I spelled out my spouse's name. I paused to see if she got that, then she said, "Well there are two so who is the other one?" Then I started to spell out my name but before I could finish she said "You don't need to do that." At this point I'm frustrated because either she needs me to say every letter loudly and spell things out or she is cutting me off-- I was just trying to make sure she could understand me. So we finally get to my question about needing to change a purchased checked bag to another leg of my flight and without missing a beat Anne tells me there is nothing she can do. Perhaps this is true, but she also hasn't built up any trust with me. I say, ok well can I get a refund? She says, no a refund is not possible. She offers the solution that I can take my flight, not check the bag I paid for, and then when I return home on July 15 file a claim to maybe see if I could get a refund. This sounds like a gambling game that I am likely to lose. So I waited 15 minutes and endured rudeness for that. Anne did not share any alternatives with me and made me feel like my trip was going to go terribly even before it began. When I asked Anne if I could speak to anyone else, she said that wouldn't be possible. I asked if she had a manager and she said yes but I couldn't talk to them. At this point it seemed like Anne just doesn't want to be held accountable for her poor service. I asked Anne then what her name was, so she told me Anne but who knows if that is true? And then I asked for some kind of identification and she said "Have a good day!" and hung up. I called again and a different customer service representative answered. I told them my question then was put on hold for 10 minutes and then they hung up on me. Is this the standard of customer service one should expect from SAS?

I'm very disappointed in SAS's business practices. My flight to Oslo was cancelled due to COVID-19 and they refused to reimburse my full fare. Not only did I speak to various airline agents, I submitted a complaint on their website and they denied my refund. In, my opinion this is theft of a customer's money. SAS has decided to steal $986.70 from me. Buyer's/Flyer's beware

Pro tip: Don't call the US scandinavian airlines phone number for help, they will charge you extra fees for nothing. Call the SAS number at the country you're traveling to.