JetBlue personnel were great but our flight back to Ontario from JFK was delayed. They boarded us at the 3 hour window to avoid having to provide a meal. Then we waited on the plane another hour before taking off. I will definitely avoid future flights with JetBlue.

I have been a fan of jetblue. Their general seats seem to be roomier than many airlines; however, my latest experience has left me sour. I paid to upgrade my seat on a ont to jfk flight and the TV and power do not work at the seat that cost me more to get.... this bothers me as I paid for an upgrade and although it has more room. It was a costly lateral move based on no power. I think my bigger challenge was the flight attendant and chat attendant attitude of "not my problem..." I recognize this is what we are coming to expect with customer service but it bothers me and although jetblue used to be a step up it seems it isn't any longer and isn't with the extra cost that it sometimes is :(

Very disappointed with their customer service agents. I purchased a JetBlue flight that was operated by Hawaiian airlines. I tried and tried to upgrade to first class prior to the trip and constantly got the run around. JetBlue agent told me to go through Hawaiian app. Hawaiian agent told me I had to go through JetBlue app. Neither app worked. I used text chat, called and spoke to agents. I even tried to do it in person with Hawaiian. It was a totally nightmare. I will never book through JetBlue again. At least Hawaiian agents were friendly and apologetic. JetBlue agent was very rude and dismissive.

Last night my flight to Aruba was canceled due to mechanical failure. I’m grateful that was discovered while the plane was on the ground (LOL), but what I’m most grateful for and the reason for 5 stars is for the level of service provided by the Jet Blue crew that had to help 178 passengers figure out what to do at 1:00 AM when the flight was finally canceled until the next day. Cory and Malik were absolutely amazing, as were the two young ladies working with them (couldn’t see their name badges). Cory was the manager I’m pretty certain as he set the tone for his team and the passengers. He was kind, empathetic, and calm throughout entire process. I know they were exhausted and probably stressed, but it never came through in their demeanor. I believe that’s why the passengers were so calm and patient as we waited. They worked together to reroute flights, provide updates, divide and conquer by needs of the group, getting Lyfts, hotels, etc for everyone in need. They continued all of this for hours with a smile. At times the system failed or hotels wouldn’t take vouchers. People (including myself) were asking questions whenever he passed them working with others, and Cory was simply amazing! Although, I’m missing a full day in Aruba, I’m very grateful to have had this experience with this crew. It was not this fault, but they certainly owned the responsibility of taking care of every person before they went home. I left after 3am and there were easily still 70+ people still in line waiting patiently. Thank you Cory, Malik and crew! And I must give another amazing shout out to Malik who showed me the same level of kindness and patience as I was checking in because I didn’t know I had to complete an online registration for Aruba. He was leaving the counter but stayed until I completed that and made sure I was all set before walking away. He was also training 2 new young ladies or 3 and they were all so nice and both he and Cory were very patient with them as they were learning and working through a line of passengers.

Flight from JFK to Ontario California was delayed 8 hours, and flight was changed , I had to pay for a 110$ lyft ride from LAX Airport which they sent me to, instead of Ontario, and I filed for a reimbursement for my rideshare. I'm still waiting for the reimbursement week later. Sorry Jet Blue, prices look nice, but the follow through and Customer Service could have been a more Uplyfting experience. No matter what stay uplifted. Thanks dad. -Son