I’ve been flying every couple of months on JetBlue and I still really like them. Once on board you can control what you watch or listen to. I love using the app to book my flights, get my seat assignment and decide what level I want to pay for when it comes to my ticket. The staff is always very friendly, especially when you’re on board. When you fly JetBlue you get free movies, free TV, free music, free Wi-Fi, a free nonalcoholic drink,and snack. .. They are serving alcohol again, and there is a charge and you must use a credit card whether you purchase food, drinks, earphones, blankets, pillows etc. You don’t get all the riffraff like when you fly Spirit Airlines. Passengers are normally very quiet and they know how to handle their children so they’re not unruly. I love that they board people very quickly and if there’s no backup at Newark, you can get out immediately. Sometimes there’s an occasional delay but that problem has to do with Newark Airport and not having enough Air Traffic Controllers and too many planes departing and arriving. Sometimes the pilot can make up time in the air. I also love that JetBlue is in the new terminal A and not terminal C, which is the international terminal and a pain in the neck to get in and out of. Now JetBlue and United have joined forces together. Hopefully for the better. Only time will tell.

My experience flying with JetBlue has always been pleasant, though flying for me can be stressful. During my last flight on September 29 of this year my baggage was lost. I went over to baggage claim and the lovely woman Jasmine was so helpful. She was extremely professional and informed me with great detail on how this claim would be handled. I received an email on a daily basis on the status of my luggage. Thankfully on the 7th day it was returned to me by a very nice gentleman named Damian. He was also very helpful. He called to discuss the drop off and messaged me upon arrival. Along with an image of the exact location where he left it as I was not home at that time. I just wanted to share my unfortunate experience with my lost luggage that in turn resulted into a positive one with the help of great staff.

First time in the sparkling new terminal A flying Jet Blue. Love it ! Jet Blue's boarding was smooth + Free Wifi + Dunkin + Blackberry Sparkling Water = AWESOME.

I fly domestically about 3 to 4 times a month. I’ve never used JetBlue before, but they have direct flights to Boston with more availability throughout the day, versus my primary airline. So I figured I’d give them a shot. Knowing that each airline does things slightly different from another, I wanted to be sure that my first experience wasn’t an inconvenience to myself. So the first thing I wanted to understand was their boarding process. Once I did some research, I decided to upgrade my seat so I’d be in boarding group A (the 1st group). My reasons why? 1. I like a window seat, being able to get to the front of the boarding line eliminates the inconvenience of having others get out of their seat so I can get into mine. 2. Guarantees overhead storage to put my bag in. 3. More leg room (especially when combined with #2 and not having to stow my backpack under the seat in front of me. Things I liked about my JetBlue experience: 1. Free WiFi- and it’s actually good 2. The plane was fairly new and the personal screens were more modern and easy to use. 3. Seats were comfortable (at least in the “more comfortable” part of the cabin. 4. Tech at the gate when scanning your boarding pass. It’s kind of like entering a theme park or getting on a ski lift. Here what I didn’t like about JetBlue: 1. No first class 2. The WEIRD BEHAVIOR of your flight attendant. Full stop #2 has made it a deal breaker. Service always tops my list for everything I’m going to spend money on. First off, I paid extra to upgrade my seat and boarding priority. Their flight attendant denied from stowing my backpack into an overhead and was ordered to stow it under the seat in front of me. She then proceeded to allow other passengers in the boarding groups behind me to stow their roller bags and PURSES in the overhead. It was only after I demonstrated that my backpack was too big to fit underneath the seat fully did she allow me to stow in an overhead. Again, this is after many others behind me had already taken up all the overhead space. So she then crams it into an overhead multiple rows away from my seat. Then, while deplaning, she requested passengers close the overhead if they were the last person to remove their belongings from the overhead. Why? Shouldn’t they be open for when the next passengers board? Also, why are you making passengers do this? Maybe that’s how JetBlue instructs their flight attendants to be. I’ve just never seen any other airlines doing things like that. I find it quite ridiculous. What service was this flight attendant providing? Any way, will probably fly them a couple of times more just to see if this is how they do business. But I give one star for flight delay and serious lack of service to their paying customers.

I wish to draw everyone's attention to the professional manner that Jetblue recently handled flights to Jamaica prior to Hurricane Melissa. On the Thursday prior to our flight to Jamaica Jetblue sent out notification of a severe weather warning and the possibilty our flight would be canceled. They also offered us the opportunity to cancel or reschedule our flights with no finacial penalties. This early notice gave us the opportunity to cancel our trip and rebook a alternate trip. Thankyou Jetblue as we have flown from Australia to make the trip to Jamaica. Your early notice has save our trip. Well done! I will go with Jetblue again. One of the best examples of customer service.