Worst experience ever! Nobody was there to help people. We waited in line for an hour, and the line was pretty long! In addition, the machines to print out the bag tags were not working at all and we ended up missing our flight… Plus, we had a personal item that had wheels, the size was off only because of the wheels and made us pay $100 dollars for that! That’s insane! Customer service was terrible…

Two of the worst travel experiences ever with Frontier. 1.Booked a flight from Orlando to Grand Rapids, Mi. for my wife & I for Jan.9,2025. When we arrived at the airport to check in, the girl at the counter said she did not have us on the manifest, I showed her the confirmation email that I received the day before, she still couldn't help me, then she got a floor supervisor, same thing. they said I would need to contact Trip.com, Trip.com said it was a Frontier problem. So, neither company would own up to the issue.this took place at around 8am, The only option I had was to book another flight for 5:30pm, and I had to pay again (Almost $400.00) out of pocket for a flight I had already purchased and paid for in advance. I've made several calls to Frontier & Trip.com, what a joke?! Both still blame each other and I am out the money! Still waiting for them to offer some kind of resolution, the only thing I can do is continue to update my reviews and warn others to Beware! 2.Frontier lost my luggage. flew to Puerto Rico in Mar.27,2025.headed to baggage claim, no luggage! I know things happen. The attendance tried to search, but no luck. So, they took my number and said they would call if they locate our suitcase, then deliver it to our hotel. 2 days later, they called and receieved the luggage, but then said they don't deliver. (My hotel was roughly 2 hours away.) So I had to purchase essentials to get by for the trip. and couldn't get my luggage until I returned for my departing flight home, then to top it off, because the essentials made the weight go over by 2 pounds, they were going to charge me extra. I wouldn't be over the weight, had they not lost my luggage! My experience with this unapologetic airline has been terrible and they do nothing to make it right. A flight voucher would have been the least they could do. But they just deny, deny, deny! Do yourself a favor and choose any other airline. Unacceptable! Terrible Customer Service!

It’s called Frontier because it’s a frontier of awful customer experiences. It just doesn’t end. My expectations were already set pretty low but I had no idea an airline could be even worse than Spirit. I was not able to check in via in link on my email so I went to go print my pass at a check in computer. Well, they don’t have any. So I had to go wait in line and they told me it was $25, yes, twenty five dollars to print my boarding pass and check in. But, it was free if I used the app to check in. Well, I downloaded the app which took an eternity (who knows what kind of personal data they track) and then when I went to check in on the app it would freeze! Went BACK in line, was told they could just do it really fast for $25, or I could try the web browser. Guess what? Web browser froze at the check in page too due their poor web coding/design. Very frustrating. Ended up having to take some long route across multiple web pages to finally check in for free. Person at the counter was so rude and impatient about it. Would have been faster and cheaper to just hit the print button for me. Seats are cardboard. Waiting area is poorly lit. Planes look ghetto. Unless you enjoy a guaranteed frustrating time spend your money elsewhere.

The flight time was 4.30 pm in the E Atlanta terminal. It took us about an hour and fifty minutes of traversing the train etc to get there. Only when we got there (at the most extreme end of the building), were we told the terminal was now C (no longer E) and the departure time was 6 pm. It took another hour to get there. When we arrived, the time was delayed again, and again, and the staff informed the passengers that the crew - aside from the pilot - had not arrived. Frontier was waiting for them. The pilot came oot briefly and said the people involved were on strike. The Frontier staff attitude was that this was business as usual and showed no concern for passenger frustration. Nobody could update on progress on finding this missing crew. Then, at 7 pm Frontier cancelled the flight and told us where to go to rebook and claim our luggage. Another two hour process of standing in a long line. While waiting, a Frontier agent approached us to say we could shorten the wait by going to the Frontier desk outside the building entrance. We left the queue to find the desk covered in tapaulins , nobody in attendance because it was drizzling. We rejoined the queue (only because a kind passenger let us back in, in our previous position). When we got to the agent (at around 9 pm) - an abrupt, impassionate person asked us, "Refund or rebook?" We asked about rebook. He told us the earliest possible departure date was Saturday morning (two days in the future). We asked about accommodation compensation until then. His response was, "Because this was a weather event the Frontier doesn't offer compensation. We should read our contract." Nothing about a missing crew or strike entered his comments. We asked about that as being the reason. He said he knew nothing about that and we werfe obviously misinformed. It was clear "weather" - the "no cost exit" - was Frontier's exit line, and they were sticking to it. We opted for the refund. He gave us a QR code and told us to apply. We asked him to help us navigate it. He responded it wasn't his job, simultaneously indicating we should move on and beckoning the next in line to come forward. Overall, this was a nightmare 7 hour experience intensified by a Frontier staff complement that's totally disconnected from the notion of engaging customer service. I would describe it as uncommunicative, combative, impersonal, and arrogant. Basically, they're comfortable behaving in this way because it's an extension of Frontier's culture. Many years ago SABENA had this reputation, resulting in its name doing the rounds as "Such A Bad Experience Never Again." In short, Frontier is the modern-day SABENA.

Depart scheduled for 5pm from Puerto Rico to Ft Lauderdale, delayed for 4hs, we board the airplane, and after 1 extra hr, the flight is CANCELED. And the stupid airline dont have any other flight in the whole week, and they think with the refound they resolve the issue, MTFs. Please no matter the price, look any other airline.

Don't let the price lure you in. If I could give Frontier a Zero I would. Most unorganized and unprofessional airline I have ever seen, such a joke. Save yourself a lot of aggravation and spend a little more money on a major airline that actually has planes available at your gate.