I purchased a Frontier ticket on August 28, 2025, to travel on September 11, 2025. After booking, the Frontier app showed an error, so I contacted customer service. The agent told me my ticket wasn’t confirmed (even though I had paid and had a confirmation code) and instructed me to buy another ticket. I followed their directions, and the agent reassured me that everything went through, even providing another confirmation number. Now, when I check the app, it still says “no flight found.” My bank confirms there were no declined or blocked transactions, so the problem is clearly on Frontier’s side. Despite trusting their confirmation, I am left without a valid ticket and no solution offered. This experience has been extremely frustrating and unprofessional. I expected better from a major airline. At this point, walking across the country feels like a more reliable option than buying a ticket from Frontier.

As someone who has flown many times a year for many many years, I overall give this airline one star. They have regular travel, disruptions, and very poor customer service, are often understaffed at airports around the country and generally seem to have the same corporate practices that shrink staffing to cut losses. There’s often no Wi-Fi on the plane and the seats are uncomfortable and more cramped than other US airlines. Basically, it’s the worst (besides Spirit but we all know how they do).

How do you go from bad to worse? This airline was okay. We would fly this airline "just to get away." We knew about the baggage fees and the seat fees. Thats not a problem. You used to be able to get a little help but not much, you used to be able to bring a normal size backpack with no problem. Now......they look at you sideways when you ask a question like your speaking a different language, if you ask for help it's cost money, when you have a normal size backpack (and no, im not talking about a hikers back pack. Im talking about a school back pack) they check EVERY SINGLE ONE!!! And I mean EVERY backpack. This airline is garbage!

The flight attendant are rude. I was having a medical issue in flight and was trying to get water so I could take my meds, and when we (my husband and I) tried to get attendants attention she yelled at us to wait til they get to us before my husband could tell her what was going on. Then she continued to recheck everyone in front of us 3x's before a different attendant got to us and she at least gave me some water right away. Couldn't get the rude attendants name as she wears her badge under her vest where you cannot see it. She was older, blonde curly hair to her shoulders. She was rude from time we boarded plane til we got off the plane. If this is how Frontier staff are allowed to treat passengers I won't be flying with them ever again!!!!!!!! I've never been treated so badly on a flight.

This is company is ridiculous. Their Customer Service is non existent. I've been waiting over 2 hours on Chat to talk to a real person (I highly doubtthatvthey will ever connect me, at this point.) Also, this is the only option to connect to customer service (they only offer Chats with robots. If you call their hotline, they have a pre-recorded message stating that the only option is to chat on a cellular device). Also, FYI, they have a clause (that they say is public information, although the only place to find this information is buried in their website) where they will not allow you on the flight, if you check-in within 60 minutes pf the flight (I checked-in exactly 60 minutes before my flight and was denied entry on the plane.