The planes are practically falling apart. We experienced a 2-hour delay for maintenance. They were repairing the plane while passengers were still inside. If there was a problem, instead of replacing it with a trouble-free aircraft, they were amateurishly fixing it, which caused me great concern. As I write this, we are still waiting on the plane for the malfunction to be resolved. If you look at the photos, you can see how poorly maintained and old the planes are.

The nicest people and so trustworthy! My child's wallet fell out of her bag and was left behind on her flight. An attendant discovered the wallet and turned it in to lost and found at the ticket desk, where it was kept safely locked up until we were able to go to the airport to retrieve it. Of course, everything within was just as she'd left it. The Delta staff were super responsive, helpful, and kind to us!

First international flight and horrible experience. Booked Delta, and the first person that I tried to check my bags with said to go to American Airlines for some reason. Wasted my time going all the way down there just to be directed back to Delta to be told by an unhelpful, rude lady just saying Aeromexico and not to try checking my bags outside in the future. No explanation or apology for the wasted hour. Then to top it off, apparently if you book a flight to Mexico and that puts you on their PARTNER flight with Aeromexico, you will not get Sky Club access even if you hold the platinum card. And not to forget your military benefits of TWO free checked backs does not carry over to their partners.

I had the pleasure of being helped by one of the friendliest Delta employees I’ve ever met at the Austin airport. From the start, Terrance was upbeat, welcoming, and incredibly professional. What really stood out was how he stepped in to help elderly and handicapped passengers without being asked. He moved with care, patience, and genuine kindness. It was clear he wasn’t just doing his job and that he truly cares about people. His energy made the entire terminal feel more positive. Watching him work was inspiring. In a busy travel environment, he brought calm and compassion. Delta is lucky to have someone like him. He turned a stressful travel day into a great experience. Traveling to Midland Texas 6-18-2025

Today's flight were better. Staff were mostly friendly and they got us all the way home.