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Reviews
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Crystal is phenomenal to work with. She's quick to respond and has great personal experiences to share as she walks you through the trip planning process. At first, I thought she only did cruise trip planning, but I quickly learned she does so much more than that and is truly a full service travel consultant.
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Planning your next trip for family, have many adults in the decision making? You need to reach out to Crystal she is professional and patient. She will give you quotes and help you plan all the adventures you will need.
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Overall, I was not very happy with the services I received. To begin with, we had a large party, which is obviously difficult to work around, but the way the participants were lined out made it confusing for the airline and the hotel to navigate around, it wasn't impossible, but it definitely created additional frustrations that didn't need to be there. I was able to work with it, but it was an added stressor. Communication was a source of frustration. Yes, the necessary information was sent to me, but it was spread out over several emails or embedded into various communications and attachments. It made it difficult at times to just have a concise itinerary right in front of me. Travel agents I have used in the past seemed excited for me to take my trip, were driven to communicate (sometimes over communicate) and checked in through out the trip and that was not the case here. There was even an update to a Covid policy that I learned through an Apple Vacations spam email that I received on a Saturday and when I forwarded the email along, I received a response of "As of Sunday, from what I heard and read yesterday" that, in my opinion, should have been something that was sent through immediately upon finding out by the travel agent. The overall experience just really made me feel like I was an inconvenience.
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Crystal was great and provided us with some fantastic options.
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My in-laws were planning a vacation to FL for eight people, which kept getting more complicated by the minute. I called Chrystal and told her the story and asked if she could simplify our search. She sent both myself and my mother-in-law options quickly that met all of our criteria. Not only that, she was able to educate us on the area, help figure out what was most important, and provide us with a new and much needed direction (all within our budget I might add)!