Objectively useless, they are the worst travel company to work with, their customer service is non-existent and every time you call they charge your organization for useless service. I can't wait till my university rebids their contract and gets a different service.

DO NOT BOOK your travels with them. They misspelled so many of our group members name. Not only did they book us different flights at different times, they book us at separate airports. And that is my main issue, I live in NYC and now I have to go to Jersey to catch my flight.the words i would use to describe my experience are: unprofessional, inefficient and unresponsive. DO NOT USE THEIR SERVICES

I had an issue with customer service when I first dealt with this company. The VP of the department personally called me and handled it all right away. He went above and beyond to help fix the problem and make sure I was happy with the outcome. I was very impressed with his customer service and willingness to fix the problem. Over all I had a good experience with CTP Travel and would use them again in the future if I needed assistance with traveling!

Unfortunately, OSU employee travel is handled by this company. I have had to travel on many occasions and every single time something is wrong with the credit card CTP provided or they never provided the credit card info to the hotel at all. Many hours have been spent trying to resolve their mistakes and its frustrating to know that each time I travel for work I will have to deal with this issue again. I would not recommend this agency to anyone.

I received a flyer at my work via fax from an "All Inclusive Luxury Resort" company that promised for a limited time to receive corporate rates for $159 per person to Cancun, Cabo, Hawaii, Jamaica, Bahamas, ect. It seemed too good to be true, so I called to see what the details were. Talked with a man from San Antonio, Texas, he said he talked to his boss and there was space available for two reservation (me and my husband) to Cabo. After finding out more details, I asked for the company name and website so I could do some research. He directed me to the company website and said "Do you see it? We have an A++ rating with the BBB. Do you see it? I would like to remind you that this call is being recorded for quality assurance for the BBB because we have an A++ rating with them." I said "Ok, now would I pay today or could I hold my reservation and then pay when I decide on which resort to choose." He said "So you want to hold the reservation without paying first?" and I said " Yes." And then the line went dead. I doubt it was an accident that it went dead. So that leads me to believe they only want the money, didn't even try to work anything out or change my mind to pay today. Great customer service, good luck to anyone else who falls into this trap!