I rarely take time out of my beautiful vacation to leave a review but to prevent others from having this kind of experience I feel that it is my obligation to write this. Never (if at all possible NEVER take China airlines). If you must visit China, there must be other options including Japan air (which is fabulous). This literally was the worst airline I’ve flown in my lifetime anywhere in the world …(for many reasons). The staff were the very worst reason why everything crumbled into dust. Hostesses Yancey Huang and Grace Lin were absolutely the most ungracious staff in a position where hospitality is key. Anyone can be replaced by them and even my gardener would be much better. They said “NO” to everything I asked for. I couldn’t go the bathroom in the front of the plane even though I paid for that privilege…instead, they stuck me in a que of 10 people long (at the back of the plane). The food is nothing more than atrocious. It’s pretty difficult to describe this experience because for me…I am one of the most hospitality driven, concierge-centric doctors in all of Los Angeles. If it’s cheaper to take @chinaair, then don’t take it. The reason you don’t know of it is because it’s a low (low) grade airline with staff that absolutely hate their jobs…therefore it’s their responsibility to make you wish you chose another airline. How can I rate this experience lower? Maybe we should have taken a private plane home. A bus on the ground home, would have honestly been better. My husband is very even tempered. He was so upset that he took a strong sleeping pill to forget this whole experience even occurred. Hey @chinaairlines we actually DO have a choice. Never will we choose you again. In the end of this argumentative conversation, Aina Chin, a so called (manager) came over. She wanted to find out the details of my negative experience (not at all interested in making things right, but instead keeping everyone’s job safe). During the course of our conversation she actually said that I threatened to stab the staff with a butter knife. She then presented a formal declaration in front of everyone on the plane that I was on warning for imminent harm to the staff, (because no such threat was made). This happened because in a communist country, you loose the freedom to say how you feel…tell people what’s right from wrong. They believe that you are their guest (even though you’re their paying patron). They feel they are doing you a favor, instead of the other way around (you are a paying patron). An interesting turn of events on this flight is that they knew I was writing this review with people’s names so in retaliation, they all came to my seat to give me a verbal warning (very loud and in front of many passengers, that I threatened to stab the staff with a butter knife. This never happened (of course) and it was used as a routine scare tactic to ensure you will not leave this review about your horrible experience and never say anything about their behavior. I was very plainly threatened at my seat that I was a danger to the staff and people on the plsne without cause of any sort, as a way to control me. @chinaair Americans live in the land of the free. Maybe you should just shuttle people around China and not go anywhere else. @chinaair this was absolutely repugnant hospitality. In fact, hospitality doesn’t exist on this airline. No thank you Yancey Huang and Grace Lin. Absolutely no thank you Aina Chin. They wouldn’t let me take pictures of their badges for “reasons” they couldn’t explain (pretty sure I understand). Never again.

Please never book your ticket with this airline, the worst customer service and deceiving airline in the whole world. China Airlines doesn’t even deserve a 1 star

During Christmas Holiday, I traveled to US by China Airlines from Vietnam. I thought the service on airplanes is ok, flight attendant of China was friendly and enthusiasm. But the food was not good, I could not eat them.

Extremely bad customer service. Try to cover their mistakes and mistreat customers. They don’t say sorry when they ruined the customers personal properties. Stingy and unempathetic. Unreasonable and bureaucratic. If anything happens, they are never on your side, but on money’s side. A simple less than $100 reimbursement would have saved you from a bad review that will stay forever. I’m now going to Eva airlines. Should have done that earlier. Regretted to have trusted you.

I booked the roundtrip tickets in 9/2023 from Las Vegas to Taipei, the return flight is 5/20/2024, there is a connection flight from LA to Las Vegas and the layover was 3 hour and 20 minutes. I got an email from CA that my return flight has been changed to 5/19, but I found my connecting flight from LA to Las Vegas is still 5/20. I called CA, the agent told me the flight from Taipei on 5/20 has been cancelled, then I said why my connecting flight is still 5/20. She stumbled and said she'll find me the 5/19 connecting flight and assured me the layover time will be the same(3 hour and 20 minutes). Half an hour later I got the email from CA that my connecting flight on 5/19 has 6 hours layover time. I called back and asked for a better connecting flight and she simply said no in a cold voice and there is nothing she can do. I complained that CA cancelled my original flight, shortened my journey, then increased my layover time to a painful 6 hours, none of these were my choice, I never asked to change my schedule! The agent started to soften her tune and apologized, she offered to refund the tickets, but I can't accept that since my schedules in Taipei were all setup. What a painful experience.