On 7:00 AM flt, plane had a bird strike the night before. Maintenance not to show up until 30 min after departure time, “possibly”. AA did not let passengers know until 30 min before, eliminating South West option. Actions are louder than words - this action, we do not care about you, we need your dollars. So unprofessional!!!

Was trying to drop my wife OFF for an OUTBOUND vacation trip to Miami....GPS kept ROUTING ME to AIRPORT "ARRIVALS" EVEN THOUGH I KEPT SAYING "DEPARTURES". Not really the AIRLINES fault, but she missed her flight by only minutes. They were very helpful, and were able to get her on the NEXT flight out in 30 minutes for a reasonable fee. Good thing Miami is a popular destination...her first choice was NEPAL, but there was a 24hour customs interrogation process, and I had to be to work in only 2 hours...worked out fine 🙂 in the end!!!

Do not trust this company to fulfill your travel needs... They are okay with delaying flights, switching your Gates multiple times last minute, canceling your flight, rescheduling you for next day and then canceling that one too... When you look at their employees, they're tired and disgruntled looking and disorganized... They're slow... The customer service teams always points the finger at someone you can't talk to... No one ever takes any accountability... And I'm not just speaking from one experience I gave this airline at least three tries and they were all the same... Delayed, cancel flights and people who didn't give a damn about how it affected the traveler that was counting on them and paying them money. Do yourself a favor and stay away from this company or don't and learn for yourself the hard way.

Hello, I am extremely angry and disappointed with how we were treated on our recent flight. We booked our seats in March, yet they were changed before we received our boarding pass without any explanation or prior notice. We were denied the use of the app and forced to take paper boarding passes. No one informed us of the seat change; we only found out after we were already on the plane from POS-MIA. That is completely unacceptable. I have a serious fear of turbulence and I never travel alone for this exact reason; I need someone I know next to me to feel safe. This flight was rough, and being forced to sit away from my companion made it traumatic. Had we been kept in our original seats, I would have had the support I needed. Your lack of communication put my well-being at risk, and frankly, I could have had a heart attack during that flight. To make matters worse, at the POS gate, a staff member targeted us and forced us to check our carry-on bag, even though it met the airline’s size requirements. We've used that same bag on flights around the world without any issue. Meanwhile, she let others with much larger bags board without saying a word. This felt like blatant discrimination, and it was unfair and disrespectful. I had a terrible experience flying with American Airlines. This treatment was unprofessional, unacceptable, and infuriating. I expect a prompt response and a clear explanation of how this situation will be addressed. Please contact me immediately. Also, the flight attendant showed attitude while serving water, she told me I already served you 2 glasses already, here is the third and the last one for an international flight from MIA to POS

My flight 1057 was canceled after the entire plain boarded. The rescheduled flight was for 6am the following day. American Airlines customer service in terminal B near gate 12 refused to provide a hotel voucher. They taunted me and disrespected me. This behavior is unacceptable for a premium paying customer. I am so frustrated and at a financial loss because of AA incompetence.

Terrible customer service at this airport. Terrible airline in general so it makes sense who they hire. Rosarito is a terrible agent and is of no help, just like this airline. When I went to the front desk to ask for help all I got was attitude and short answers. You're the agent and I'm the customer. I did come with any attitude so I did not deserve it. DO NOT BOOK THIS AIRLINE.