🔻 Brutally Honest Review: American Airlines – Business Class in Name Only Let’s talk about how American Airlines has the worst check-in counter and customer service staff in the industry — and I’ve flown almost every major airline. I paid over $800 for a one-way, 2-hour business class ticket, and what do I get? Attitude, inconsistency, and borderline hostility from the airport check-in staff who act like they’re doing you a favor just for showing up. Here’s the kicker: They hassled me over carrying a suit jacket cover, saying it was “too many items” even though I had a laptop bag and a small carry-on — the bare minimum for any business traveler. Are you serious? Someone please explain to American Airlines that a business-class passenger needs three things: 1. A carry-on, 2. A laptop bag, 3. A suit jacket cover. That’s not luxury — that’s basic. Charging premium prices while treating paying customers like they're flying economy standby is absurd. Every other full-service airline allows this without blinking. But not American — their front-line staff are poorly trained, completely out of touch, and more interested in enforcing petty rules than delivering actual service. If you’re going to charge elite prices, you’d better deliver elite service — and that starts at the check-in counter. Until AA figures that out, business travelers should take their loyalty elsewhere.

I traveled with my husband and son coming back to Miami from Boston on 29th flight 891. I was totally disappointed in the help assistance wheel chair help. The guy that came to help us needs to learn English better. He was not willing to listen to us regarding my son. My son is autistic. I told my son get off the chair and we walked all the way to the baggage claim. Sometimes the employees behave like they r so important! U go to the counter to ask a question and most times they have a face! Don’t bother me face! Totally dissatisfied with our service!

Spent almost 3 hours on the plane waiting for them to disembark and after disembarking I found myself waiting almost another hour just to pick up my luggage in order to join a connecting flight. My connecting flight was then canceled on me without an explanation. I waited another 6 hours in a line close to a thousand people just for them to tell me they REFUSE to pay for my hotels and the earliest flight they could out me on was 3 days later... also I never got my refund back from them. Extremely rude and I had to call my credit card company in order to get a refund back. It was an absolute nightmare. Will never be using American airlines again.

I am writing to express my deep dissatisfaction with a recent travel experience I had with your airline on June 25th, on a flight from New York to Miami. The flight was initially delayed by an hour, and although we eventually took off, the aircraft returned to the airport due to weather conditions. While I understand that weather issues are beyond your control, the way the situation was handled afterward was completely unacceptable. We were informed that an alternative flight would be arranged as soon as possible. However, I was rebooked on a flight departing from a different airport approximately 15 minutes away, with no assistance provided for transportation. Despite having arrived at the airport at 5:00 PM on June 25th, I was placed on a replacement flight at 3:30 PM the following day—a delay of nearly 24 hours. Adding to the frustration, no hotel accommodation or support was offered during the long overnight wait. This lack of care and communication left me feeling completely neglected as a passenger. This was one of the worst experiences I’ve had with a domestic airline. The disorganization and poor customer support during this delay suggest a lack of preparedness for handling such situations. I respectfully request that this matter be reviewed and that appropriate compensation be considered for the inconvenience, wasted time, and stress caused

Wonderful 7:30 AM flight from Fort Lauderdale to Philadelphia on the Tuesday before Thanksgiving. Everything went smoothly and we landed 10 minutes early. Staff was efficient and professional. The flight was $42 so I am very satisfied with American Airlines.