⭐ 1/5 — Horrible Experience with American Airlines & IAD Staff We recently flew with American Airlines from India to Charlotte, and it was our first time traveling internationally as a family — and unfortunately, it was a nightmare. After landing at Washington Dulles (IAD), our connecting flight to Charlotte was delayed, then canceled without proper explanation. We were traveling with our 1-year-old baby, and instead of help or compassion, the American Airlines staff were rude, dismissive, and completely unhelpful. We were told the next available flight was 16 hours later, the following morning, and they refused to offer a hotel, a lounge pass, or even clear guidance. When we asked if we could stay in the airport overnight, we were told we couldn’t remain at the gates or terminals past 11 or 12 PM — effectively leaving us stranded overnight in a foreign country with a baby. If it weren’t for the help of a fellow passenger, we wouldn’t have even been able to book a hotel or get an Uber out of the airport. The lack of support, empathy, and professionalism from the American Airlines team at IAD was shocking. This was supposed to be a smooth and special trip for our family — instead, it turned into a stressful, exhausting, and completely avoidable ordeal.

Tonight July 25, 2026 experience with American was EPICALLY awful. Every single customer experience was pitiful. I can’t believe a CEO (who we to Notre Dame) Robert Isom would be have to be a nutjob to believe dome this crappy service is stunningly blvratee of the companies with whom I work will be ask to avoid flying with them at all cost. 2 supervisors hung up, Out of 4 chats, 3 calls and a chat and 3.4 HOuRS! The worst customer experience in 45 years!

Travel with American airline for the first time to Korea with AA281 on 04/12/2025 .i got the flight delayed for 1 day. It ruined my plan . I ask for extend flight but they said no and let me cancel it then ask for a refund.after I cancelled I asked for a refund they said cannot refund what the … . This is very very very vey bad airline . No recommend to book at all in my lifetime.

Typical predatory modern company. Go ahead and pay an extra $100 for "priority" seating, they will board you last or just kick you off the flight with a big smile. Fly any other airline if you can help it.

Incompetent staff insisted that there is no overhead cargo space and that all carryons must be checked in. After boarding, i went out to get my carryon from getting checked in to save time from having to wait at baggage claim on a late night flight, but they refused and insisted that there is no space overhead. I argued and they insist that there is no space. So i reluctantly walked back on witnessing about 25% of all overhead cargo spaces being available. It's sad to see that the staff are blind and shameless liars. This is simply poor management and false advertising (one carryon per passenger).

AA announced that the number of their flights were cut and many passenger will not make their destination on the date/time that they booked. I called customer service and was told that I would be refunded my fare and get an email confirmation. When I did not get the email confirmation as the time for the flight was nearing, I call again the see what was happening. As a senior citizen over 75 y.o. I needed to be back home to make an appointment and the closer to my travel date the price of the train kept creeping up. A decision had to be made. Now I found myself with a train ticket and a plane ticket because agent at AA fed me bad information and no one at the airline would make it right. I was told since it was a return ticket they would not be able to refund me any portion, didn't matter that a round trip is no less then two one ways. I bet the CEO could refund my fare and it would feel like a tip to waitress. Shame on you AA.