Flying out was a pain because our flight was supposed to depart from gate 8. 15 minutes before departure they changed it to gate 20. Worst thing was that I didn't realize it because I had just walked back from getting something to eat. AND no one was t the desk so I couldn't even ask where everyone went. Luckily I saw the new gate number on the monitor in VERY small font. Sky Harbor is big so going from gate 8 to gate 20 was a bit of a trek. Oh, apparently because we got a bigger plane, there were 100 seat changes to. The plane didn't seem that big. Anywho, we managed to get to Tucson and a good time was had by all. The flight back was much better. Of course Tucson International isn't as big and much quieter so that helped. The flights were comfortable, the crew friendly, and helpful.

PHX calls itself the friendliest airport, but that must be if you are flying a different airline than American. I had a bad flight day. You have probably had them too- those trips where things happen and you find yourself problem solving. When this happens you would like to think that the airline that you have paid a large amount of money to fly with would help you with your issues. This is not true if you are flying American. At American the staff are rude and don’t really care if you have issues. They do their job with the bare minimum of effort possible and will tell you to your face that they just cannot help you. I heard this over different issues from several staff members. They.just.dont.care about you and your problems. Over two days of trying to get home- the first day having missed my flight because I had to wait almost an hour in the dreaded Special Services line that was staffed by only one rude person. Then the next flight I could get was the next day - no scratch that, the next NIGHT. So not only do I not get to go home, but I have the added expense of hotel, uber and meals for another day. Both days, through all my problems, I would get “there’s nothing I can do about that” with an attitude and body language that said, “I do not care.” Second day I tried to check my bag only to find they were going to charge me again from when I had paid the day before, and I heard again “there is nothing I can do. You have to go wait in the Special Services line.” Tears sprang to my eyes at the thought of having to stand in that horrible line again and deal with those incredibly unhappy people. But since I’m on a business trip and my company would not want to pay twice for luggage, I forced myself to undergo the experience. It was less time today but the woman who helped me never smiled, did the bare minimum she had to, and made no comment when I shared my experience from yesterday. I do not expect to get any feedback from American Airlines from this review. Clearly they don’t care about customer service. But you, dear friend, can learn from my misadventures. You will have issues occasionally when you fly. It happens. But if you expect help from the airline, do not fly American.

Well, I'll give you one star because at least you got me to my destination and back. But until I have a better traveling experience with you, I simply can't rate you higher. First, my plane was delayed not once, but twice while I was at the airport waiting to depart. Thankfully after the second delay, I asked to switch to a different flight because I just didn't trust it. It was a very good thing I did because after arriving at my destination (a 5 hour flight), even though I was 4 1/2 hours later than I was supposed to be, I found out while speaking with a flight attendant that the plane I was originally supposed to be on had still not departed from my starting location. I had some very important research I was a part of, along with some very important meetings that I more than likely would've missed the entire first day of which would've been largely detrimental to me. I still made them, albeit exhausted from the overly lengthy travel time and very late arrival. On my return flight, I was absolutely delighted to find we boarded the plane on time, only to very quickly there after find I had prematurely allowed myself to feel that way. Before even pulling away from the gate, the captain informed is over the intercom that there was an issue that needed to be seen to before departing but he hoped it wouldn't be long. I suppose it depends on your definition of long. Long story short, we say there on the plane for 2 hours, then another half an hour on the runway before we ever got airborne. By the time I arrived back, I was nearly 2 1/2 hours later than I was supposed to be, causing me to miss a very important meeting on the other end. I travel often and very rarely have any issues. I also very rarely fly American Airlines. I won't again any time soon.

I would give zero stars, if I could. 2 experiences lead me to leave this review. 1. We booked a trip to Europe and they left us sitting on the runway for over 2 hours, not telling us what happened or giving an estimate on when we would get going. It turned out that they didn't have an accurate count of the people on board, so the FAA was not letting them take off. Once we finally got in the air, we found out that the pilots were over their flight time hours AND the plane didn't have enough fuel, so we had to land in El Paso. We were supposed to go to Dallas for our first stop, but they couldn't even make it from Phoenix to Dallas. On the ground, there was no clear direction on what to do and once we figured it out after a couple of hours, we found out that we had to get a hotel because the flight was rescheduled for the next day. They had the Hilton and the Super 8 available. They ran out of Hilton slots, so they gave us a voucher for the most run down Super 8 ever. We also got a food voucher for $12 and wine cost $19. I couldn't make this up. 2. On a separate date, we were supposed to go to Europe. They left us sitting on the runway for over 2 hours, trying to get an engine started. The plane was sitting at the gate for 2 hours before our departure and they couldn't test the engines then? Then they told us to get in line at Customer Service to reschedule, but nobody was in the office. Waited for a long time for someone to even show up. They didn't even offer a food voucher or hotel for the inconvenience, and we had to ask. We spoke to a woman waiting behind us and she said that her flight was cancelled because the AA pilot found out that he ran out of hours. Seems to be a common thing. I've only flown AA twice in the past 5 years and those are my experiences. Stay away!

We saved up and flew 1st Class non-stop from Phoenix to Hawaii. The flight crew did a great job. Our 1st class meals were ... poor. The Chicken Enchiladas were fair and the Vegetarian Stuffed Pepper was inedible. Those were our only two choices. My wife had a roll for her lunch. There were no TV seat monitors, and the free Wi-Fi was spotty. We could have paid extra for Wi-Fi, but I think with the price of 1st class it should have been included. No more American Airlines for us.

This has to be one of the worst airlines ever. - Late flights just below the 3 hours so they don't have to refund people. Double charging on luggage. -Dirty seats -The saddest onboard food offerings. - Glitchy onboard online service. - there are more issues, but I don't have the time to list them all...

While boarding our flight to PHX from Mexico City on 10/12/25 (AA 502), disgusted, my wife pointed out that there was a dead cockroach on the ground next to a piece of a tissue. I waived down a flight attendant and he came and looked at it and went to the back of the airplane. He came back less that a minute later and told me he could call back the cleaning crew to pick it up but that would delay (the already delayed) flight even further. He the said “that’s all I can do” and didn’t offer apologies or care that the nearby passengers also heard the conversation. Seeing that the flight attendant didn’t care to resolve the issue and seeing that my wife was completely grossed out, I requested a napkin to pick it up. The fight attendant was in shock that I was going to pick it up and said “you’re going to pick it up?” I did so and put the passengers around me at ease. I as a customer should not have to solve issues that compromise the health and comfort of AA’s customers. The airline itself is fine, I just did not appreciate the response from the specific flight attendant. The rest of the attendants were smiling and vary attentive.

I recently flew out on a 6:53 AM American Airlines flight (confirmation code: MTVEHD) and had a very disappointing experience at check-in. The front desk associate, Francine, was extremely rude when I asked if she could help place my bag tag since I have a recent back injury. She refused with an attitude, and the way she spoke to me felt dismissive and almost racially charged. What stood out even more was the reaction of her coworkers—they gave me that “sorry, that was rude” look, which told me this kind of behavior from her might not be unusual. As a paying passenger, I don’t think anyone should be treated that way. Traveling can already be stressful, and I expect more professionalism and basic courtesy. Hopefully American Airlines addresses this so future customers don’t have the same experience.

I recently flew out on a 6:53 AM American Airlines flight (confirmation code: MTVEHD) and had a very disappointing experience at check-in. The front desk associate, Francine, was extremely rude when I asked if she could help place my bag tag since I have a recent back injury. She refused with an attitude, and the way she spoke to me felt dismissive and almost racially charged. What stood out even more was the reaction of her coworkers—they gave me that “sorry, that was rude” look, which told me this kind of behavior from her might not be unusual. As a paying passenger, I don’t think anyone should be treated that way. Traveling can already be stressful, and I expect more professionalism and basic courtesy. Hopefully American Airlines addresses this so future customers don’t have the same experience.

I recently flew out on a 6:53 AM American Airlines flight (confirmation code: MTVEHD) and had a very disappointing experience at check-in. The front desk associate, Francine, was extremely rude when I asked if she could help place my bag tag since I have a recent back injury. She refused with an attitude, and the way she spoke to me felt dismissive and almost racially charged. What stood out even more was the reaction of her coworkers—they gave me that “sorry, that was rude” look, which told me this kind of behavior from her might not be unusual. As a paying passenger, I don’t think anyone should be treated that way. Traveling can already be stressful, and I expect more professionalism and basic courtesy. Hopefully American Airlines addresses this so future customers don’t have the same experience.

I recently flew out on a 6:53 AM American Airlines flight (confirmation code: MTVEHD) and had a very disappointing experience at check-in. The front desk associate, Francine, was extremely rude when I asked if she could help place my bag tag since I have a recent back injury. She refused with an attitude, and the way she spoke to me felt dismissive and almost racially charged. What stood out even more was the reaction of her coworkers—they gave me that “sorry, that was rude” look, which told me this kind of behavior from her might not be unusual. As a paying passenger, I don’t think anyone should be treated that way. Traveling can already be stressful, and I expect more professionalism and basic courtesy. Hopefully American Airlines addresses this so future customers don’t have the same experience.