American Airlines
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1000 Glenn Hearn Blvd SW, Huntsville, AL 35824, United States
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Reviews
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Miss Allison and Miss Kim were wonderful!! We had a million bags (moving to another country) and they were so helpful and kind! Absolutely our best experience with an airport/airline.
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I was on a flight to Denver International Airport that had to emergency land. I tried to seek a flight change after the fact and was completely denied.
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Update 9/8/2025 - what a circus. American Airlines should just give up on scheduled departure and arrival times, they never make them anyway. Would give zero stars but clearly that's not allowed. Total 💩 airline
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Absolutely the WORST customer service I have ever experienced in my entire life!!! I got to the airport 40 minutes prior to departure due to a wreck on the road. The women at the desk said I was too late, even though there were literally no other customers waiting in line to check in or at the security checkpoint. The plane still had 30 minutes until departure and it would have taken me less than 10 minutes to get through security and on the plane. They would not help me to get to the plane as quick as possible and they did not try to help at all! I will never fly with American Airlines again!
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The gate agents are very helpful except for LAX. The crews are fun and generally on time
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Customer service is absolutely I have never experienced customer service as unhelpful and unprofessional as what I encountered with American Airlines at Huntsville International Airport. The staff showed no empathy, made no effort to resolve issues, and left me feeling like my time and concerns didn’t matter. For a major airline, this level of service is completely unacceptable. I will be thinking twice before booking with American Airlines again.