My family and I recently flew round-trip with Allegiant from Norfolk (ORF) to Cincinnati (CVG), and it was one of the most frustrating travel experiences we’ve had, with a 10-month-old and a 4-year-old in tow. We received our booking confirmation on May 8th, which clearly listed our baby as “Infant on Lap.” Our outbound flight was on June 16th. At check-in, we noticed that "Infant on Lap" was missing from the boarding pass. We brought it up immediately to the agent, who assured us everything was fine and we were “good to go.” But once onboard, the flight crew grilled us in front of other passengers, saying the baby wasn't in the system. We were confused, embarrassed, and delayed—despite doing everything by the book. Our return flight on June 23rd was worse. Allegiant staff confirmed our daughter had flown with us, yet refused to let her board unless we either showed her birth certificate (which was never requested before) or bought a full-price ticket. This policy makes no sense—and the contradiction was never explained. I submitted a formal complaint on June 25, got no response, followed up by phone on July 9, and was treated disrespectfully by a rude call center agent who ended the call mid-conversation. After a second written follow-up, I received a generic response on July 15 denying a refund and failing to acknowledge their internal failures. We’ve been regular Allegiant customers, but after how we were treated—and the complete lack of accountability—we are extremely hesitant to ever fly with them again. If you're flying with children, especially infants, be warned: Allegiant’s policies are inconsistently enforced, poorly communicated, and you will bear the burden for their mistakes.

On Monday November 4th, 2024. I went to the Airport around 8am to purchase a ticket at the counter for Allegiant Airlines. I had previously called and spoke with customer service over the phone to make sure I was able to do so on that day, and those hours as Allegiant Airlines only is allowed to sale over the counter tickets on certain days/times each month. As I stood in line like everyone else, it was very busy. As I finally got to the counter, i told the customer service representative that I would like to purchase a ticket. She stated to me that she couldn’t sale me a ticket because there are certain days/times which I was already aware of and I stated that to her. She proceeded to tell me that the line was very busy and she didn’t want to sell me a ticket. She then told me that I would have to go speak with the lead customer service agent. I walked down to speak with the lead and told her about the situation. Her name was Dorina. She then told me that she couldn’t sell me a ticket because the line was busy and I would have to come back another time. I told her that I stood in line like everyone else and came within the correct day and time frame to purchase a ticket. She then said yes, but it’s really busy or otherwise I can wait until the line was finished and then she can sell me a ticket. I told her why would I have to wait again, as I stood in line like everyone else. Just as first come first serve basis, I should have been sold a ticket. This was my first and worst experience dealing with Allegiant as I have previously purchased multiple tickets at the counter. I had no problems before until that day. So since it was as she stated “busy” I wasn’t able to purchase my ticket unless I waited after the long line or come back. I told her what was the difference in me coming back as the Airport Counter is always busy, when they are about to be ready to prepare for a flight. As a prior Airline Customer Service Agent, I know the policy and procedures. I am highly upset that this occurred, as well as a time wasted practice and inconvenience overall.

Edit: I booked a $500 round trip that I needed to cancel and all they could offer me was a $130 voucher. I decided to fly because I didn’t want to waste the $500 and will just drive down after. The day of flying back they overbooked the flight by 8 people and said “we will not board the plane until 8 people come forward.” No one wanted to come forward because the next scheduled flight was in 4 days! Once they raised it to an $1000 voucher people started going up. So you’re telling me you couldn’t give me a voucher for my money back when I wanted to cancel my ticket and make it be a major inconvenience for me (because clearly you guys did in fact need my seat) but you can willingly give an $1000 voucher to 8 people!! You don’t want to give the people back their money but when it’s in your favor you are willing to pay whatever amount! Absolutely ridiculous. I don’t recommend this company to anyone. The only reason why I chose to fly Allegiant is because they are the only airline that doesn’t have a layover when going from Omaha to Clearwater. I spent $500 on a ticket. Something unexpectedly happened and I needed to drive to Florida in my car instead so I needed to cancel my ticket and get a refund. I called and all they can give me was $130 voucher for a future flight because it was past 24 hours by 3 hours. They still had plenty of time/days to sell my seat. Just ridiculous. I will no longer be needing to fly Allegiant since I won’t be in Omaha anymore nor will I be flying with them with future flights. It’s literally always something with this airline. What a waste of money.

They will cancel your flight for no reason, and you are either left stranded for a few days for the next flight, or you will have to use another airline and spend thousands to get back home. I canceled my Allegiant card and will not use them again after spending 1100$ one way to get home!

Not even a one star. I took a flight better yet attempted to take a flight and while boarding there flight attendant bumped into me and I spilled a steaming hot coffee all over myself. No excuse me or anything. I proceeded to put my jacket and sweatshirt that were soaked away in the storage cabin and he proceeded to tell me with an attitude the jacket and sweatshirt could not be placed up there. I said ok, a lady next to me came after sat down and offered to put them away and he heard me say that he was not wanting we to put them up there and as I was talking to her he told me to shut up. Mind you he reeked of alcohol. Anyhow I had a family emergency so I just needed to get to my family. So, I told him better let’s not talk to each other like that please let me talk to a supervisor and I said I wouldn’t say another word to him or about him. He said shut up and watch. So I watched him go say whatever he said to the captain and I gave them my seat number hoping someone above him was going to come talk to me but no. Captain walked out got me kicked off the flight due to the attendant words with him. Again the attendant reeked of alcohol when I was kicked off other passengers were wondering why. Once out the plane no one would help me rebook or with anything. I let them know I had expensive items on board with my baggage and they told me wait while they grabbed my belongings and did not do so. I waited for my bags 20 minutes and they finally said we didn’t have enough people to help pull your bags off. I was given directions to go to the front departure desk and I waited an hour and no one ever showed up this was 11:30 am. I called customer service and Allegiant had no notes in there but I missed my flight. I asked for a refund because I was mistreated for no reason.They continued to blame me and gave me a credit for my flight there. I had to get to my family that day so I drove to Minneapolis from Fargo, ND to catch a delta flight. They wouldn’t help me with the credit or refund for my return flight I booked round trip. My truck is in Minneapolis and they expect me to fly to Fargo when I had to drive a state over to catch a flight so I could make it to my family. We had a close death in our family. Once my bag arrived to Las Vegas I got a call and they said my bags were there. I said that I was trying to make a flight that would put me there at 11:20 and by the time I could make it to Allegiant baggage they were closed. Then I went the next day and saw my bag was just in there and I opened it in front of them and my shoes were missing and they couldn’t even help me. They gave me the run around. I’ve used Allegiant plenty but this was a huge loss of money and poor display of customer service.