Deplorable experience with Alaska Air in Newark - enough to never fly with them again. Our 10:20am aircraft didn’t leave until after 9:30pm from SFO. Per AS recommendation, we switched to their 9:30pm other flight not tied to mechanical issues more than three hours before its departure. AS opted to pull the bags to the new flight. In Newark 5/6 bags made it, one did not. First, Ivy, the baggage agent was MIA. Then, she insisted my bag was on the flight but it wasn’t. Same thing happened to about 4-5 other families. She would not allow me to file the claim and kept stalling thinking it was on the next flight. Mind you, I informed her I just wanted to file the claim, did not want to wait and hope it was on the flight, as we had a hotel, car, and sick child, with none of us having any sleep in 24 hours. She refused and called her supervisor, who also was rude - Sharon. Sharon got a summary of events from Ivy. Sharon invited me into the office and advised me my bag was on the flight and I questioned the information because I had been told it was here, too, and all I wanted to do was to file a claim. She would not allow it. I’ve reported the conduct to the DoT, and central baggage who advised their behavior was not aligned to AS policy. Central baggage allowed me to file the claim. Ivy called midday to advise they had my bag and asked if I wanted it delivered or to come to Newark. The person in the background said “tell her delivery can take up to 2 days”. I told Ivy they could deliver it still. We hung up and I got a notification for an ETA next day, but good thing I checked the notice. Ivy arranged for it to ship home and not to the hotel address I gave her. Luckily, I could fix this myself. Central baggage found a two day delivery hard to believe and arranged for its delivery same day. AS never honored their bag delivery guarantee, or did anything about their mechanical delay that caused us to end up on a red eye.

This is by far the best customer service I've ever received in any airport. 5 start for the Alaska staff

I only picked up a passenger so no experience with the anyone but the parking was easy and close tho expensive (almost $16 for about 1 hour).

It is a great airline to take one of the best I have been on I would advise everyone to try Alaskan Airline I tried it for the first and I have no regrets I took it from New Jersey to Seattle and it was a great ride very friendly customer service the front desk was very friendly and professional friendly they take very good care of you it was a very good experience overall and next time I fly I am sure going to fly Alaska I even plan on getting one of their credit card I was reading about their credit card and it seems like a good option when you fly to earn miles on it so you can try for free I find a lot so for me I know it will be a good choice I'm going sorry it is also good to take your kids there was a lot of kids on the flight and they were treated very well the baggage prices are one of the best we also get two servings of meal and drink on the way which was a plus I even saw someone asked for extra and they did get it for such a long flight they cater to us very well

Lisa at the check-in at the Alaska airline’s departure counter was very nice and made checking in very pleasant

Alaska, Hawaiian and JetBlue are my favorite airlines. Good entertainment options, comfortable flights with just a touch. More room than some of the other airlines. Nice staff. Never had a problem with my luggage.