An absolutely terrible experience dealing with rescheduling our flights that we missed due to complete incompetence on the part of both Alaska and Houston international airport. Service is terrible and in no way did Alaska even try to help us out as they just blamed the government shutdown for everything. We are stuck in Houston and having to pay for the experience. We will be canceling our credit card and no longer will be booking with Alaska. Ever.

Recent flight from Houston to Seattle. Ground side in Houston was a disaster. 5 people standing behind counter doing nothing for almost 1 hr. We were in line designated for first class and they totally ignored us until we complained. Except for larger seats and more room, first class service was very disappointing.

I haven’t thought that I will experience racism through airline which seems treats people professionally. I have flight from Houston to seattle today at 7 am and I missed the flight because of racist lady at the boarding. She was forcing me to put my suitcase in checking bags even if I’m group C! and I didn’t want to. My partner which in group C got to air plain with out asking him to check his back “not forcing him” and made his flight. The lady at the entrance unchecked me and left me alone. I lost my ticket, hotel reservation, and appointment. Thank you for hiring racist people. 

For some reason AKAIR in Houston doesn't know how to handle frozen boxes, they always wouldn't put it through the baggage claim or over at the oversize section.I never had any problems with any airports and I had been using the same size boxes for travelling with frozen goods. Now I always have to wait until the belt stops just to find out that it would be lost. First one was found 2 years ago after a week. This time I was coming back from AK a few weeks ago Im currently on day 12 and still have no news about my box. Their baggage claim service failed to returned any calls regarding about the matter. I had to always initiate any calls or get an update about it. The only update I got was on day 4 and the operator was stupid enough to ask me if I already found my box? Like really now?

Love this airline and super excited that they are expanding. In my personal opinion, with the exception of last minute flights, they are the most cost effective and comfortable way to fly. Professional staff and I’ve had excellent flights. *Book in advance and stay flexible with your dates, if possible, to save the most money*