Just a brilliant and wonderful to travel on Virgin! I’ve been flying over 6 years transatlantic flights and would fly no other! A wonderful crew and staff for the most part. Please get a better food menu and tea box though. Aways a pleasure.

Tampa to London. Do NOT fly upper class. The lounge in tampa was dated, small and very limited food. Nothing if you are vegetarian. Lounge staff very nice though. The plane was old and seating arrangement poor. The food is mediocre. Service was just ok. The only thing it had going for it was that I would be able to use the refresher lounge on arrival into London - they have now changed it so it closes at 12.30pm exactly when this flight lands . It’s honestly not worth it at all now to book upper class with Virgin - best avoid !

I can’t say enough great things about this Virgin Atlantic experience. From baggage and ticketing to the gate agents, pilots and crew. Everyone was polite and kind. Very accommodating for guest with special needs and first time flyers. The plane was a little on the older side and the seats weren’t as comfortable as I’d like, but all things considered. Great Flight. 5 stars for the staff! 3 stars for the plane!

Yolanda S. at the Virgin Atlantic check-in counter at Orlando MCO was amazing! Despite the busy time, she stayed calm, kind, and professional. Her warm smile and polite attitude made the whole check-in experience so pleasant. Thank you, Yolanda!

MCO to London Heathrow. Economy seats just about okay until the person in front of you reclines their seat - once they have, you have no room and it is extremely claustrophobic for a long haul flight - planes should get rid of this reclining option - there’s no need for it. Someone was obviously sick from the previous flight and a very poor job was done in cleaning it up. My wife and I had to sit either side of the aisle which stunk of vomit 🤢. I found the SMS and/or electronic comms poor and not a patch on the up to date info I have had from Jet2 on a cheap European holiday. Airline staff are mediocre - nothing special. There were a couple of young lady stewards which wouldn’t have been out of place behind the bar of an east end pub! I don’t need to called “darling” or “love” every time they come round. They constantly run out of food and so people end up with a vegetarian option - so easy to fix this with an electronic sms Q&A the day before the flight! Entertainment good and the on screen flight info and maps really good. Would fly again with Virgin but would try to sit nearer the front and upgrade our seats.