I left my airpods case on a United flight in the seat back pocket. I immediately filed a lost item report (pictured below). I could locate the item on the plane, then again when the United cleaning crew moved it to the United gate, then again when United moved it to their main office near baggage claim/check-in (screenshots pictured below). Over weeks, I would contact United via all of their recommended methods (waiting on hold, chatting via text) explaining the situation, but I would continue to be told they’re looking for it so I needed to just wait. Nobody would let me talk to the people at DEN, which was very frustrating. I would also receive email updates that the item is still is not found, despite them moving it around, adding to the frustration. I finally received an email indicating they could not find the item and they’re done looking. This is exceedingly frustrating because they’re lying. They located the item on the plane where I left it and did not attempt to find the owner. They moved it around and continue to have it in their possession right now - unless one of their employees stole it by now, as I can no longer locate it. My lost item report identified the flight and the item, they said they looked for it, but that’s a lie in. They clearly put absolutely zero effort into helping me, their customer. THIS IS HOW UNITED TREATS PEOPLE WHEN NOBODY IS LOOKING AND THERE’S NOT A DOLLAR TO BE MADE. THIS COMPANY IS WORTH ABOUT 29 BILLION DOLLARS AND THEY DO NOT HELP THEIR CUSTOMERS WITH THE MOST SIMPLE TASK IF SUCH TASK IS NOT PROFITABLE. THIS IS WHY PEOPLE HATE UNITED.

As a frequent flyer, it's becoming increasingly difficult to receive good service from airlines. However, my recent encounter with United Airlines was a pleasant surprise. Patrick, the representative who assisted me with minor changes to my ticket, displayed exceptional service and a positive attitude. Such actions leave a lasting impression on customers and will undoubtedly influence my future airline bookings. Congratulations to United Airlines for having employees like Patrick.

(Update (Apollo Global Management is at part to blame for the decline of united airlines since 2020)) United airlines new set up of their checkin area leaves a lot to be desired. The use of AMB (American Building Maintenance) personnel is less than satisfactory as most don't have any customer service skills or authority to make changes a United employee can. What is the point of a priority check in area for status members when there is no diffrence from economy bag checkin but with reduced hours. Denver Airport is now not the only one setup this way and it is very disappointing. United Airlines continual removal of their own employees (example: they no longer have service desk personnel on gate side of security at any airport) is highly concerning. The road of higher profits at any and all costs is greedy not only for corporations but for stock holders as well.

Where to begin... Thank you for making changing flights at the checking desk much harder. Agents hands us a card w a 800 number to call. 15mins ... disconnected. Another 25 mins and the agent on the phone cannot do anything for us. Ask for a supervisor...40 mins onnhold and they finally come on the line. Meanwhile, we had already went to the actual check in counter and got our issue resolved. United, making people download an app, that they don't want to is ridiculous. 55 mins on hold for a supervisor is also ridiculous. Taking the ability for gate agents to make flight changes, the trifeca...RIDICULOUS!

It is unbelievable that a major United hub like Denver doesn’t have a dedicated Global Services reception.