Place was empty on a Friday at 3pm. I came to tender some blood to the airline. Was in and out in no more then 15 min total. Nice guys working they were friendly.

American Airline's Cargo Rep (female) was very attentive and efficient. The (male) rep was not as kind as he made little effort initially to get my boxes into the facility as it started to rain. Said he was busy helping someone else. Meanwhile it was 7:15 am and we were the only 2 customers. After I mentioned this to the female rep he gained a sense of urgency and all went well. Not sure why people can't multitask when a rain storm arrives and a client is at risk of ruining their boxes of house hold goods.

American Airline's Cargo Rep (female) was very attentive and efficient. The (male) rep was not as kind as he made little effort initially to get my boxes into the facility as it started to rain. Said he was busy helping someone else. Meanwhile it was 7:15 am and we were the only 2 customers. After I mentioned this to the female rep he gained a sense of urgency and all went well. Not sure why people can't multitask when a rain storm arrives and a client is at risk of ruining their boxes of house hold goods.

American Airline's Cargo Rep (female) was very attentive and efficient. The (male) rep was not as kind as he made little effort initially to get my boxes into the facility as it started to rain. Said he was busy helping someone else. Meanwhile it was 7:15 am and we were the only 2 customers. After I mentioned this to the female rep he gained a sense of urgency and all went well. Not sure why people can't multitask when a rain storm arrives and a client is at risk of ruining their boxes of house hold goods.

American Airline's Cargo Rep (female) was very attentive and efficient. The (male) rep was not as kind as he made little effort initially to get my boxes into the facility as it started to rain. Said he was busy helping someone else. Meanwhile it was 7:15 am and we were the only 2 customers. After I mentioned this to the female rep he gained a sense of urgency and all went well. Not sure why people can't multitask when a rain storm arrives and a client is at risk of ruining their boxes of house hold goods.

Upon arriving at the airport we were late due to a family emergency. The gentleman at the front desk tried to check us in but could not check our bags. So he rescheduled us for the very next flight we were extremely thankful and appreciative. He told us when we got to the gate to check in and they would assign us a seat. Sounded great in theory but was 100% wrong. When we checked in to the gate the guy asked why we were assigned to that flight because the flight was already overbooked and there were no seats available. We then went to your "customer service" and explain what happened and she literally said that's not my problem but we can book you on an 8 o'clock flight and you might have a seat there. To be talked down to and degraded like a second-class citizen is absolutely ridiculous I work just as hard as she does and I don't appreciate the disrespect. If that's how customer service is going to be with United I personally would never fly with United again I was on a trip with my company who I know for fact bought hundreds of tickets to fly our employees to an event. I will do everything I can to make sure that we choose another airline if you can't do anything to correct this issue. We had to ask customer service over the phone as well as a different Clerk to try to get us booked on that flight. They were going to offer other people vouchers so we could attend are Gala and get on that flight. That's the way customer service should be. If someone can't handle that job of showing empathy and truly trying to work with your customer then they shouldn't be in customer service.

Upon arriving at the airport we were late due to a family emergency. The gentleman at the front desk tried to check us in but could not check our bags. So he rescheduled us for the very next flight we were extremely thankful and appreciative. He told us when we got to the gate to check in and they would assign us a seat. Sounded great in theory but was 100% wrong. When we checked in to the gate the guy asked why we were assigned to that flight because the flight was already overbooked and there were no seats available. We then went to your "customer service" and explain what happened and she literally said that's not my problem but we can book you on an 8 o'clock flight and you might have a seat there. To be talked down to and degraded like a second-class citizen is absolutely ridiculous I work just as hard as she does and I don't appreciate the disrespect. If that's how customer service is going to be with United I personally would never fly with United again I was on a trip with my company who I know for fact bought hundreds of tickets to fly our employees to an event. I will do everything I can to make sure that we choose another airline if you can't do anything to correct this issue. We had to ask customer service over the phone as well as a different Clerk to try to get us booked on that flight. They were going to offer other people vouchers so we could attend are Gala and get on that flight. That's the way customer service should be. If someone can't handle that job of showing empathy and truly trying to work with your customer then they shouldn't be in customer service.

Upon arriving at the airport we were late due to a family emergency. The gentleman at the front desk tried to check us in but could not check our bags. So he rescheduled us for the very next flight we were extremely thankful and appreciative. He told us when we got to the gate to check in and they would assign us a seat. Sounded great in theory but was 100% wrong. When we checked in to the gate the guy asked why we were assigned to that flight because the flight was already overbooked and there were no seats available. We then went to your "customer service" and explain what happened and she literally said that's not my problem but we can book you on an 8 o'clock flight and you might have a seat there. To be talked down to and degraded like a second-class citizen is absolutely ridiculous I work just as hard as she does and I don't appreciate the disrespect. If that's how customer service is going to be with United I personally would never fly with United again I was on a trip with my company who I know for fact bought hundreds of tickets to fly our employees to an event. I will do everything I can to make sure that we choose another airline if you can't do anything to correct this issue. We had to ask customer service over the phone as well as a different Clerk to try to get us booked on that flight. They were going to offer other people vouchers so we could attend are Gala and get on that flight. That's the way customer service should be. If someone can't handle that job of showing empathy and truly trying to work with your customer then they shouldn't be in customer service.

Upon arriving at the airport we were late due to a family emergency. The gentleman at the front desk tried to check us in but could not check our bags. So he rescheduled us for the very next flight we were extremely thankful and appreciative. He told us when we got to the gate to check in and they would assign us a seat. Sounded great in theory but was 100% wrong. When we checked in to the gate the guy asked why we were assigned to that flight because the flight was already overbooked and there were no seats available. We then went to your "customer service" and explain what happened and she literally said that's not my problem but we can book you on an 8 o'clock flight and you might have a seat there. To be talked down to and degraded like a second-class citizen is absolutely ridiculous I work just as hard as she does and I don't appreciate the disrespect. If that's how customer service is going to be with United I personally would never fly with United again I was on a trip with my company who I know for fact bought hundreds of tickets to fly our employees to an event. I will do everything I can to make sure that we choose another airline if you can't do anything to correct this issue. We had to ask customer service over the phone as well as a different Clerk to try to get us booked on that flight. They were going to offer other people vouchers so we could attend are Gala and get on that flight. That's the way customer service should be. If someone can't handle that job of showing empathy and truly trying to work with your customer then they shouldn't be in customer service.

Upon arriving at the airport we were late due to a family emergency. The gentleman at the front desk tried to check us in but could not check our bags. So he rescheduled us for the very next flight we were extremely thankful and appreciative. He told us when we got to the gate to check in and they would assign us a seat. Sounded great in theory but was 100% wrong. When we checked in to the gate the guy asked why we were assigned to that flight because the flight was already overbooked and there were no seats available. We then went to your "customer service" and explain what happened and she literally said that's not my problem but we can book you on an 8 o'clock flight and you might have a seat there. To be talked down to and degraded like a second-class citizen is absolutely ridiculous I work just as hard as she does and I don't appreciate the disrespect. If that's how customer service is going to be with United I personally would never fly with United again I was on a trip with my company who I know for fact bought hundreds of tickets to fly our employees to an event. I will do everything I can to make sure that we choose another airline if you can't do anything to correct this issue. We had to ask customer service over the phone as well as a different Clerk to try to get us booked on that flight. They were going to offer other people vouchers so we could attend are Gala and get on that flight. That's the way customer service should be. If someone can't handle that job of showing empathy and truly trying to work with your customer then they shouldn't be in customer service.

Really hate how they announce groups and the lines get long and blurred. First time ever I got in the wrong line. I was made to go to the back of the correct line. After 16 flights in 1 year I see people go through anyway. Not me of course.

Really hate how they announce groups and the lines get long and blurred. First time ever I got in the wrong line. I was made to go to the back of the correct line. After 16 flights in 1 year I see people go through anyway. Not me of course.

Really hate how they announce groups and the lines get long and blurred. First time ever I got in the wrong line. I was made to go to the back of the correct line. After 16 flights in 1 year I see people go through anyway. Not me of course.

Really hate how they announce groups and the lines get long and blurred. First time ever I got in the wrong line. I was made to go to the back of the correct line. After 16 flights in 1 year I see people go through anyway. Not me of course.

Really hate how they announce groups and the lines get long and blurred. First time ever I got in the wrong line. I was made to go to the back of the correct line. After 16 flights in 1 year I see people go through anyway. Not me of course.

3 different times in a row United has lost or damaged my packages. All without compensation. Terrible. Just plain terrible.

3 different times in a row United has lost or damaged my packages. All without compensation. Terrible. Just plain terrible.

3 different times in a row United has lost or damaged my packages. All without compensation. Terrible. Just plain terrible.

3 different times in a row United has lost or damaged my packages. All without compensation. Terrible. Just plain terrible.

3 different times in a row United has lost or damaged my packages. All without compensation. Terrible. Just plain terrible.