You never really love an airline until you have to follow your policy for the lowest fare and take another airline. United is absolutely the best from the desk to boarding, the crew and the seats. Hands down my favorite carrier and my first choice!!

My absolute favorite airline.....and I've flown them all! Talk about every flight in this last year has been epic. The crews, pilots and terminal workers are friendly and they actually care. Watching the baggage technicians and support team they don't just throw bags around. It's meticulously done in a smooth repetition. Bravo United!!

Flew 4 times through United recently and all flights were excellent except for the last. The terminals were easy to navigate, boarding was smooth and simple, staff was awesome. On our international flights we had outlets and basic wifi. We were provided with a free thin blanket and neck pillow. Our last flight from DC to Boston the outlets were all broken, the plane interior was not in good shape, the seat in front of me was chipped and plastic broken. Overall we had good experiences.

The crew at Logan United flight UA2413 was incredibly hospitable. The young lady at counter with last name K-something polish was so nice. Such a pro!!!! Someone walked around giving us snacks which we LOVED. David the guy on the plane was so nice too. Just a unique experience. Thanks United! You’re the best!

I had a 3 hr delay for my flight from Boston to Toronto and this made my wait much better. Great Service and well layed out lounge with plenty of seating options and private rooms for families. They offer a full bar and great food selection as well for continental breakfast. The staff were all awesome! Definitely worth the visit :)