Nothing about checked bags being 45 minutes before boarding time on their website nor when you pay or book your ticket. Plane boarded at 6:05 we were there at 5:45. When she told us we can’t make our flight I kindly asked if we could take the 6:35 am flight instead of the 6:20 am flight. At 5:50 in the morning she still told me it was too late, mind you this is a tiny airport and we were boarding on one of the smallest commercial planes, so boarding time is a 10 minute window . I was in tears at this point and said just get us a flight that can get us there soonest. Since the window for for the 6:35 am flight was closing in quickly I did not see a point in calling united as a representative of united was standing right in front of me. She put us on a flight that left at 10:30 am, but didn’t mention the arrival time or anything. I looked it up myself and I saw a 10 hour layover. I booked a flight with delta that LEFT at 7am when I was at their desk at 6:30am and they checked my bag in for free. When I contacted united to let them know I would not be on the flight out to my destination but would be on the flight home they charged me 245$ extra to take less flights but keep my flight home? (Round trip ticket) This experience was horrible, I have never experienced someone in costumer service so rude and indifferent. I am not a Karen, I don’t leave bad reviews but this experience was traumatizing for me, I will never book with united again. Save your vacation and book with another airline that cares.

Had a 6:17 am flight on a Friday morning. Arrived at 5:00 am to get our bags checked. Already checked in online, paid for the checked bag online, all I had to do was get it to an agent to weigh. Stood in line for 2 hours before I could get to a customer service rep. By that time, my flight had already left and was halfway to its destination. There were other people in line that were supposed to be on the same flight and other destinations that all missed their flights. So many people missed their flights that morning and it was taking them 10-15 minutes per person to rebook flights. As I was near the front of the line, the employees started cherry picking customers for a flight to Denver to make sure that they made their flights. The same courtesy was not given to anyone else. Finally got to the counter and the best they could do was an 8 pm flight that would get me to my destination around midnight. The employee advised me the only way to prevent this from happening in the future was to arrive to the airport 3 hours early... for a domestic flight. I ended up taking the flight credit and drove 6 hours to my destination. All of the employees had zero empathy for the situation that they created. This is by far the most difficult airline I've had to deal with.

This lady (who kept her badge turned around the entire time so I couldn’t see her name…) Never even made eye contact as she as she continued to talk disrespectfully About my situation to the lady helping me… in front of me!!! she is rude, in considerate, will not give you the decency of even looking at you when she’s talking about you infront of you… and tried telling the lady helping me that there was “no way”…. Luckily the other lady helping me made things happen… but if you ever run into this human… i feel sorry for you and if you are already stressed from united.

It's HOW the airline deals with their customers. It's not the fact there is bad weather. It''s not the fact you miss your connection, or you have to spend an extra 14 hours on a plane. It's not the fact you landed in an entirely different state altogether. It's not the fact you lost your business class seats, your meal and instead got a cookie. It's the sad FACT United says you will have to get on your phones and make arrangements for new flights while sitting on the runway and good luck with that, it could take several hours. It's ok though, when you get to that large airport, someone will help you from United. Wrong! There will be no one there either. The fact is, you are left on your own. You feel helpless but that's ok. United got your money and maybe at some point they may get you to your requested destination. Good luck with that too.

I would give this company zero stars if I could. We arrived early to ensure we had time for check in. The check in line was not too long however the line was not moving due to there only being ONE employee working. The employee eventually instructed anyone going to our destination to cut the line as there were now only 2 minutes left to check in. We did as told and checked ourselves in as well as our bags at the kiosk. Instead of printing our baggage tags, the kiosk printed a note saying to take our baggage to the attendant. As there was only 1 attendant, we had to wait due to her helping someone else. When getting to her, she told us we were now 1 minute late and had to reschedule our flight, despite the problem resulting from their kiosk. We asked to speak to a manager. She was unavailable. We will now be arriving 6 hours past our scheduled time. This is completely UNACCEPTABLE! They have lost a customer.