I WISH I COULD GIVE THEM -50 I booked a one-way trip for a friend underneath my account and was denied the air miles. Was told that I was not the traveler so I couldn't get the miles (I understood) but asked to see it in writing. The customer service rep got angry and sent me to FAQ section of United.com site. Once there she directed me to a section that stated, "the member will earn miles not the person who pays for ticket". Totally not what I asked so I restated the question. Again frustrated that she could not find my question in writing, she again told me that I did not have the right to the miles, but I could "create an account in my friends name" (ILLEGAL ALL DAY), and when I called her out on this she hung up on me and has been calling my phone and hanging up, her and other customer service reps playing automated response recordings for the past 45 minutes. Is this what United does to military members? Is this what they do to customers who have questions that they can not answer or have been caught in a lie about? United Airlines, I need answers. If this is your policy I have no problem with following your policy but if its not in writing and customer service reps are just making things up on the fly then there's bigger issues. How do we fix this? Since the initial call my account info on my app has been totally wiped clean and I can no longer see the flight info, track bags or anything that was previously there. Now if this were your policy and your customer service reps are standing on business and being professional...WHY THE GAMES, LIES and WHY ARE THEY PLAYING ON MY PHONE? So immature and very childish!

@united Flight: 3089 / MLOZJX Reservation: DSND7M Case ID: 174984833904378 This experience has been unacceptable. After I received a text notifying me that our flight was canceled. Upon calling customer service, I was informed that the only available option was to rebook from Jacksonville (JAX) due to limited flights from Tallahassee (TLH). I was advised to rent a car and drive to JAX, which forced me to pull my daughter from her college registration session, causing her to miss out on registering for essential classes. We took an Uber to rent a car, but by the time we secured it, we couldn't make the 3 PM flight. I called again, and thankfully, another representative found a 6 PM flight. At Charlotte (CLT), we barely made our connection. After boarding, the pilot announced a mechanical issue, and we had to return to the gate. After nearly four hours of delay, we finally departed for Miami. This experience caused significant stress, financial burden, and academic disruption. I respectfully request appropriate compensation for the inconvenience and expenses incurred. I’ve reached out through every available channel, and still no resolution. As a paying customer, I expect accountability, transparency, and timely communication; none of which have been delivered. This isn’t just inconvenient, it’s disrespectful. I’m posting this publicly because private attempts have failed. I expect someone from your team to take this seriously and resolve the issue immediately. 📩 DM me or contact me directly; this needs to be fixed. #UnitedAirlines #CustomerServiceFail #DoBetterUnited #FrustratedFlyer #AccountabilityMatters

The worst experience ever! Brought my daughter to check in for her flight two hours prior. And literally no one at the counter working currently the time is 5:15 am. No telling when they will arrive just waiting in what feels like a never ending line.

The ladies at the United baggage check-in yesterday morning were outstanding! They were patient and friendly and made our frantic moment a lot easier for us and we sure appreciated them. They also had to deal with some rude customers at the same moment, and they handled it with Grace in class. These employees should be applauded for their effort. They were awesome.

The worst companie, however, takes in my life, there are capitalism, and they carry only by your money.And there is no policy or customer service