This is the first arilines i have never travelled before but the help and care i have received from Marta today with incredible and makes me feel travel more and more with TAP portugal . Thank you Marta for your kindness

No refund after 1 year. Worst airline I've ever dealt with. TAP cancelled my flight and the gate agents were not clear if it would be possible to rebook us even by the next day, so I purchased a ticket on the next flight such that we could make a connection. Upon calling them to transfer our bags, I learned we could not connect the two tickets, so I cancelled them under their 24 hour cancellation policy. Almost 1 year later, they still have not processed my refund despite promising it IN WRITING repeatedly. I have called, submitted complaints, all of which they have dodged or closed despite, once again, stating in writing they were processing my refund on two separate occasions. Nothing could make me fly with them again. If nothing goes wrong, you make have a perfectly pleasant experience, but if your flight gets canceled or you need a refund, be prepared for a nightmare getting any help.

I would give 0 stars if possible. My gf and I took a flight from Porto to Newark and the airline lost our checked bag in the process. It has been 5 days later and we still have not had any word from the airline about the bag. Every number we try either leads to the wrong department according to customer service or the call is never picked up. It is impossible to get any information and when we drove to Newark (we are from philly) they said they would provide a tracking number for the bag... which of course they have not. The people working for this airline are useless and do not care. We will never use this airline again and I urge anyone thinking about using TAP to consider other options.

Never fly with them. Rude staff. The Newark staff did not check my bag all the way to Heathrow. So I had to wait 2 days for my luggage. Then on my return from Madrid via Lisbon, again they didn’t put our bags on the flight. These people are clueless. Your airline is going to go bankrupt. I will only say bad things ever about your company and your staff at Newark. Evil people.

This airline by far is the worst airline ever. They purposely do not inform you, of basic useful information so that you have to pay charges penalties and ticket difference. Great way to make money from your unsuspecting clients. They do not notify that if you are doing a stop in Portugal you must be covid tested even if you are fully vaccinated and just passing thru. MOREOVER, We were offered an illegal false covid test by a ticket agent, which led us to believe the whole issue was a scam. We were on hold for more than three hours on the phone and no one ever picked up. When we could not get tested because it was late at night they would not book us on the next day flight. Even though the airline agent indicated we did not have to pay penalties for the mishap, just the ticket difference if any... the next day they wanted to charge us for penalties and the difference. We ended up booking a ticket with another airline...cheaper and direct!! IF YOU WANT TO HAVE BAD SURPRISES BOOK WITH THEM.

Although this happened some time ago, I believe it’s important to share my experience so others know what to expect when using air cargo services to transport their pets—particularly when dealing with Mrs. Cruzita Santos. My veterinarian helped me complete all the necessary paperwork, and everything was sent to both Mrs. Santos and the destination officials to ensure my dog could enter without issues. Everything was supposedly in order and submitted on time—three days before the scheduled flight. I was instructed simply to arrive five hours before departure at the cargo location to check in my pet. However, on the day of the flight, after hearing nothing for three days, Mrs. Santos suddenly asked if I had received any confirmation from the destination veterinarians. This was alarming, as I still didn’t know for sure if my dog was cleared to fly. Finding the cargo location was difficult—it wasn’t clearly marked, and it wasn’t obvious who I should speak to. When I finally found someone, they asked for shipping documents and a manifest that I hadn’t received. That was the start of a very stressful ordeal. I tried contacting Mrs. Santos multiple times, but my calls went to voicemail. I sent an email asking her to call me, and after nearly an hour, she finally replied and sent the paperwork to the cargo staff. Unfortunately, that was just the beginning of more issues. She then asked me to send a scan of my passport, proof of my flight ticket, and rabies documentation—which I had already sent three days earlier. I was also told that the rabies certificate wasn’t acceptable because the microchip number wasn’t listed on the same page as the dog’s information. I had to call my vet from the warehouse to issue a corrected version. Then, I had to provide proof of microchip ownership linking my name to the dog—all while handling everything on my cellphone in a stressful situation. After several hours of confusion and delay, I finally managed to ship my dog and rushed to the airport. I arrived just 1.5 hours before departure and barely made the flight. What should have been a simple process turned into a nightmare, especially since I was traveling alone with two small children. Had I not had every document and photo stored on my phone, I likely would have missed the flight entirely.