0/10 stars!!! Do not go to this location, they only look to make sales. Kat garcia reeled me into a new promotion where she actually started a whole new account to which I got charged double because I already had an account! Went to speak to the manger to try to fix this situation and he basically backed her up. Trying to fix my account back has been a nightmare!! The customer service representatives don’t even know what they did!

KUDOS to Andrew and Christian, Spectrum Representatives at the H.E.B. Store #0642 in Pharr, TX! The Duo's energy and Customer Service is "High Powered" and greatly appreciated! Put their names in the bonus hat to be drawn & rewarded! Best, D!ANE

I wish I could give a zero star 😤👎 BAD INTERNET ALWAYS OUT! People have to do work on their computers that can't be done because the internet is always out! I will change companies as soon as possible. You offering assistance to fix this problem but let me tell you. This is not just a one home problem is a hall city having the same problem your internet is always out and will time past by instead getting better this is getting worse because internet is out daily at different times. So if you really want to do something fix your service for everyone. I understand there times internet goes out but come on every single day that is ridiculous.

Yarder Ontivares this girl on Spectrum store on Chery Road have no professional Service On the one 800 number Customer Service told me that the store will activate my equipment and these people they just don’t wanna do their job by telling you that you have to go on the app …. They should activate the equipment since you been verified by your driver license or ID and they still don’t want to do their job very unsatisfied with his service

There has to be a faster way to drop off equipment, been here 25 minutes. Another reason att wins.