Southwest is awful. I had issues checking in for my flight and got stuck with C33 position for boarding. I called multiple times asking if there was anything they could do to remedy the situation. I’m aware that an “XT” or extra time boarding pass can be issued, meaning I would be boarding between groups A and B. I brought this up to the agent on the phone, she completely dismissed me, stating there was absolutely nothing they could do for me over the phone. Being a busy college student, I am coming straight from a class, and I don’t have time to wait in line at the airport for a new boarding pass

I am going to miss the old business model very much. Southwest always had strong customer service and were focussed on the customer experience. Too bad they have lost that focus as they grew. Now, the new changes make it as bad and stressful an airline as the others. The last of the decent American domestic carriers is gone.

Their planes are falling apart leading to significant delays. Regular maintenance should be performed to minimize the amount of mechanical delays. Additionally, their new model of not including checked bags in ticket fares significantly slows boarding as many bags have to be checked during the boarding process.

Our trip was for 5 days. We booked a 4 hour flight from Albuquerque to New Orleans. It had a stop in Dallas(Love Field). Our flight was to fly out of Albuquerque at 6:05am. on the 7th of June. Before leaving for the airport, all was on time. That turned into a big No... We got our bags checked, went through TSA, and got to the gate to find out we had a 2 hour delay. Now, that would be okay, but the flight was canceled. After a 6 hour stay in the airport we got to fly to Dallas(Love Field). Our connection flight was there and was boarded for New Orleans. There, the pilot said our emergency sign was broken, and we couldn't leave. It took an hour to get it fixed. A 4 hour flight turned it being almost 14 hours one way trip. Southwest Airlines You need to fix your customer service. 🙄

What a wonderful experience with the staff and crew. While in New Orleans, we met these wonderful people who were gracious and willing to do whatever it took to make my wife and myself very happy on our 30th wedding anniversary. Then, on our return flight, our flight attendant, Chris, provided a magic card show to our amazement and delight. Thank you, Southwest😊

We had a very negative experience with a service representative while checking in our bags in New Orleans. We wrote to South West to let them know of our experience and frustration. They went above and beyond to aknowledge our frustrations, ensure we felt valued and made it right with a personalized letter and apology. It is so hard to find large companies who own up to actions of unprofessional employees but that is precisely what South West did and we appreciated it more than words can say. Thank you!