Southwest Airlines
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13824 Thomas Imeson Ave, Jacksonville, FL 32218, United States
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Reviews
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This airline is as bad as it gets. Passengers are treated just awful. Counter folks are condescending and rude. They cancel flights at the last moment as one is actually boarding the plane. They reschedule the flight 3 days later yet keep our luggage so we have no clothes or toiletries. I would drive before flying Southwest again.
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Gate agent rushes on the plane to ‘beat the incoming storm’ that was already on top of the airport. Lightning was all around so she rushes everyone on so we sit in the plane for over an hour waiting for the storm to pass, ridiculous. Then pilot takes the scenic route to Atlanta and we’re delayed another hour trying to land. Simple up and down 40 minutes flight took over 4 hours.
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Worst airline check-in process at MCO. The early morning flights are very crowded or the not enough staff to handle. It took 2 hours to get boarding passes for a large group travelling together and and another 1 for security check-in missed the flight.
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The worst SWA check-in the nation. The kiosks are directly in front of the check-in desk so passengers check-in at the kiosks and wait for the agents to take checked luggage, thereby blocking the kiosks for other passengers waiting to use the kiosks. What a mess. Do better SWA JAX. Do better. Thanks
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If you need to use rest room, it is way down to Cell Lot. At Cell lot, see little bridge leading to building, see Restroom sign and there is 1 unisex bathroom. Pray, you don’t have to wait. Pathetic for an airport…..