Its by far the best commerical cargo carrier at BWI! Great staff! And the wait time is minimal! Never had any problems with SWA cargo!

The most incompetent southwest facility I've worked with. I use southwest cargo constantly, all around the country, and it's no contest, this place is the hardest to work with. They do everything possible to do the least amount of work they can. A process that takes 5 minutes at other airports, took about 40 minutes here. Using the wrong destination airport, charging to the account when I wanted by credit card. Even though all of this information was correctly written down on the sheet they required me to fill out, they still mess it up. Absolutely incompetent. Read the reviews. The only reason they are highly rated is because people are mistaking the cargo facility for the passenger airline reviews.

Can't beat this company with shipping logistics around the country. People are ALWAYS very helpful along with the best hours over any other airline. No matter how small or big your shipment is. Reliable & friendly & guaranteed to get to its destination.

I had a pickup today at SW cargo. What an experience. First, I get to watch small talk with employees, and I have to wait til when an employee feels comfortable to go back to work. I give my ID and tracking info. The lady then asks me what the name of the company is? I'm like, what? We have 50 names for all of our products. The employee got offended and told me that she doesn't have to give me my packages after I gave her my ID and tracking info. I sat there and was silent after being talked to like that. This was a horrible experience for a corporate company. All I'm doing is picking up packages so I can go to work.

I love Southwest Airlines! The people are always friendly and helpful! Great flights!