​I am writing to express my profound dissatisfaction and file a formal complaint regarding the unprofessional and frankly appalling service provided by one of your check-in personnel, Damian, during our recent travel experience. ​As loyal members who travel frequently with Qatar Airways, we were deeply disappointed by the treatment we received. Damian's conduct was not only unhelpful but was also characterized by an absurd level of rudeness and an overall demeanor that suggested a complete lack of care or concern for our situation. ​When attempting to check in, we were informed by Damian that we would have to pay a flat fee of $250 for extra luggage. His communication was minimal, delivered with a flat, unsympathetic expression, and devoid of any helpful context or explanation. Most critically, he offered no alternative solutions or options, seemingly indifferent to our frustration and the significant charge. ​It was only later, when observing the interaction with other check-in clerks, that we became aware of more reasonable and beneficial options. Specifically, other staff members professionally provided and explained an alternative policy that would have resulted in a charge of only $75 for the extra weight. ​This discrepancy highlights a serious failure in service by Damian. Not only did he fail to uphold the company's commitment to customer service, but he actively neglected to inform us of our right to choose the most advantageous option available. Carelessness in explaining company policy to allow customers to understand their rights and obligations is simply unacceptable, especially from a representative of a premium airline. ​This kind of indifferent and dismissive treatment is a direct contradiction to the high standards and excellent reputation that Qatar Airways strives to maintain. Damian's behavior only served to cause unnecessary frustration and created a significantly negative impression. We urge you to take immediate action to address this issue and ensure that all your personnel are properly trained, not only in policy but in basic customer service etiquette, empathy, and providing all available options to your passengers.

Qatar Airways has admitted that they have lost one of my bags but have done nothing to find and return it. They have not provided me with a way of contacting them so I can follow-up. I would give this airline a -10 if it were possible.

Last week I had the pleasure of experiencing Qatar Airways' Q Suites for the first time on my flights from Washington D.C. to Doha and back. I must say, it was a remarkable journey on both legs of the trip. The cabin crew were exceptionally attentive, although I found them to be even more engaging and friendly on the flight from Doha to Washington D.C. The food served onboard was simply fantastic. I particularly enjoyed the tender and well-cooked lamb, as well as the flavorful Qatari chicken machboos. Having previously flown Emirates business class on their A380, I found the Q Suite experience to be a cut above, especially with the enclosed suite featuring a door that provided a sense of privacy unparalleled by other airlines. The option for dine-on-demand further enhanced the overall experience, a feature that Emirates did not offer. Without a doubt, I look forward to flying with Qatar Airways and experiencing the Q Suites again in the future. Highly recommended!

Miami Airport Ticketing Staff on November 10, 2025 - 5 PM EST My husband had to urgently fly home due to a medical emergency and I was trying not to book the flight until he gets to the aiport before the checkin time. The flight was scheduled for departure at 7:30 PM and I was standing at the ticketing counter at the Miami airport since 5 PM and repeatedly asked the person what is the latest time I can book the flight and he said you can book until check-in closes which is 6:30 pm. At 5:55 PM, the online website booking was not working and it said to go to a ticketing counter at the airport and they can issue you a ticket. I went back to him to issue me a ticket as my husband will be here by 6:15 and he kept denying me saying that the system is saying it’s too close, go try other airlines. I kept pleading and asking him to issue me a ticket until 6:20 PM as it was a medical emergency and he had to reach the destination by a certain time but the guy kept misbehaving, being absolutely ignorant and unhelpful in every possible way which is the least thing you expect out of an International Airline at the caliber of what I assume Qatar Airways would be. He kept mocking me that you want to board the flight but you don’t have a ticket issued and I kept repeating that’s what I am asking, issue me a ticket. This behavior was just out of spite and extremely racist, there were a number of seats available on the flight and I was well within the time frame of when the ticket issuing systems close, also willing to pay whatever the price was. The check-in staff kept looking at us helplessly and said they can’t do anything about this guy, who was tall, dark and bald. After I raised my voice and told him to give me his name to formally lodge a complaint, he kept denying and asking me to go away from here, hiding behind the check-in staff in the image taken below and then sneaked out the back door.

It’s not me but my boyfriend wanted to thank Sir Mathias and Sir Jawsown Lawrence for helping him with his baggage/suitcase that he left. He also wanted to thank the other man but doesn’t know his name. They are from Qatar Airways Miami and they are a big help to my boyfriend whose flight is just few hours from that time. This is from Quinones.

On November 22, 2025, at around 9:30 PM Miami bound to Doha - Qatar Airways flight 782. There was a long queue all counters were busy, but I would like to share an experience that my colleagues and I observed. There was a trainee at one of the desks (unfortunately I was unable to get her name as she was not wearing a name badge). She was being guided by Naseer, who was assisting her throughout the process. However, the trainee spent much of the time talking with her colleague, Noa, about personal matters instead of focusing on work. We could clearly hear their conversation about eating chocolates and etc. Noa even put lipstick infront of us. This was frustrating, especially since the queue was long and passengers were waiting to proceed. Naseer eventually noticed that passengers were becoming upset and told her to speed up the process. I hope management can review this situation. The trainee did not seem to be working efficiently during a busy time, and it may be helpful for her to receive further guidance on professionalism and maintaining proper customer service standards

Qatar Airways has admitted that they have lost one of my bags but have done nothing to find and return it. They have not provided me with a way of contacting them so I can follow-up. I would give this airline a -10 for customer service, if it were possible. Follow up: the lost bag was returned to us by our connecting airline, American Airlines. The suitcase had been damaged somewhere during the trip.